Transcript Document
Welcome to AB140 Introduction to Management Unit 9 Seminar Communication This seminar is being recorded Agenda • • • • • • • • • Review of Unit 8 General Questions and Announcements Introduction Define Communication/ Questions and Answers Identify Communications Problems to Avoid/ Questions and Answers Identify methods for handling resistance to change/ Questions and Answers Recap Unit Assignment Q & A Conclusion of Seminar Review Unit 8:Corporate Social Responsibility • Ethical Responsibility – Meeting society’s ethical expectations. • Legal Responsibility – Obeying the laws. • Economic Responsibility – To create value for the customer by providing goods and services at a price that perpetuates the business and satisfies investors. • Philanthropic Responsibilities – Additional behaviors that society finds desirable and that are congruent with the business’ values. Review Unit 8: What is Corporate Sustainability? • Economic growth that meets the organization’s present needs without harming the ability of future generations to meet their needs. Review Unit 8: Managing Diversity • Involves recruiting, training, promoting, and utilizing to full advantage individuals with different backgrounds, beliefs, capabilities, and cultures. • Understanding and deeply valuing employee differences to build a more effective and profitable organization. • Valuing the connections that arise and develop between diverse employees. Any questions ? Communication: Introduction • The ability to communicate effectively is fundamental to a manager’s success. • Communication concepts and practical guidelines are available to improve communication skills. • Communication occurs through various channels, each with advantages and disadvantages. • Managers have the task of motivating people to keep changing in response to new business challenges. Define communication: -How would you define communication? -What is the difference between one-way and two-way communication? Communication • Communication - the transmission of information and meaning from one party to another through the use of shared symbols • One-Way Communication - a process in which information flows in only one direction - from the sender to the receiver, with no feedback loop • Two-Way Communication - a process in which information flows in two directions - the receiver provides feedback, and the sender is receptive to the feedback Interpersonal Communication Pitfalls • Perception - the process of receiving and interpreting information • Filtering - the process of withholding, ignoring, or distorting information Tactics to enhance effective communication: Verbal Behavior Nonverbal Behavior Accurate Interpretation Comprehension Design of Message Verbal Behavior • Clear, slow speech. Enunciate each word. Do not use colloquial expressions. • Repetition. Repeat each important idea using different words to explain the same concept. • Simple sentences. Avoid compound, long sentences. • Active verbs. Avoid passive verbs. Nonverbal Behavior • Visual restatements. Use as many visual restatements as possible, such as pictures, graphs, tables, and slides. • Gestures. Use more facial and appropriate hand gestures to emphasize the meaning of words. • Demonstrations. Act out as many themes as possible. • Pauses. Pause more frequently. • Summaries. Hand out written summaries of your verbal presentation. Accurate Information • Silence. Do not jump in to fill the silence. • Intelligence. Do not equate poor grammar and mispronunciation with lack of intelligence • Differences. If unsure, assume difference, not similarity. Comprehension • Understanding. Do not just assume that they understand • Checking comprehension. Have colleagues repeat their understanding of the material back to you. Design • Breaks. Take more frequent breaks. • Small modules. Divide the material to be presented into smaller modules. • Longer time frame. Allocate more time for each module than you usually need for presenting the same material to native speakers of your language. Question • What special challenges do Internet technology such as email, blogs, wikis, etc. present to communication? • What are some things we can do to address these? Any questions ? Motivation • Encouragement. Verbally and nonverbally encourage and reinforce speaking by nonnative-language participants. • Drawing out. Explicitly draw out marginal and passive participants. • Reinforcement. Do not embarrass novice speakers. • Identify methods for handling resistance to change -In your opinion, do you think that people are generally resistant to change? -What are some factors that impact a person’s degree of acceptance to change? Approaches to Encourage Cooperation • • • • • • Education and communication Participation and involvement Facilitation and support Negotiation and rewards Manipulation and cooptation Explicit and implicit coercion Managers must lead change. Methods for Managing Resistance to Change Leading Change Recap • In this seminar, we have discussed: -Communication/ Questions and Answers -Identify Communications Problems to Avoid/ Questions and Answers -Identify methods for handling resistance to change/ Questions and Answers Any questions ? Assignment Questions and Answers There are two graded assignments in Unit 10: 1.Quiz 2.Discussion Assignment Unit 10: Global Management. Unit 10 begins on Wed. June 20 and ends on Tuesday, June 26th This is the last day of the course. 1. 2. 3. 4. There is a Discussion in Unit 10 that is graded. There is a Quiz in Unit 10 that is graded. There is NO dropbox Assignment in Unit 10. There is NO Seminar in Unit 10. The last seminar of the course was Unit 9. 5. There is no late period in Week Ten. The quiz must be taken by Tuesday, June 26th. Any questions ? Thank You for Joining Me This Evening!