Transcript Document
Welcome to MT140 Introduction to Management Instructor – Tom Gilchrist Unit 9 Seminar - Communication Introduction • The ability to communicate effectively is fundamental to a manager’s success. • Communication concepts and practical guidelines are available to improve communication skills. • Communication occurs through various channels, each with advantages and disadvantages. • Managers have the task of motivating people to keep changing in response to new business challenges. Define communication: - How would you define communication? - What is the difference between one-way and two-way communication? Communication • Communication - the transmission of information and meaning from one party to another through the use of shared symbols • One-Way Communication - a process in which information flows in only one direction - from the sender to the receiver, with no feedback loop • Two-Way Communication - a process in which information flows in two directions - the receiver provides feedback, and the sender is receptive to the feedback • Identify communication problems to avoid Interpersonal Communication Pitfalls • Perception - the process of receiving and interpreting information • Filtering - the process of withholding, ignoring, or distorting information Tactics to enhance effective communication: Verbal Behavior Nonverbal Behavior Accurate Interpretation Comprehension Design of Message Oral communication • Face-to-face • Telephone • Formal presentations Verbal Behaviors • Clear, slow speech - Enunciate each word as best as possible. • Repetition - Repeat each important idea using different words to explain the same concept. • Simple sentences - Avoid long sentences. Nonverbal Behaviors • Visual restatements. Use as many visual restatements as possible, such as pictures, graphs, tables, and slides. • Gestures. Use more facial and appropriate hand gestures to emphasize the meaning of words. • Pauses. Pause more frequently. • Summaries. Hand out written summaries of your verbal presentation. Written communication • • • • • • Email Memos Letters Reports Computer files Other written documents Types of Electronic communication Information Accuracy • Silence - Do not jump in to fill the silence. • Intelligence - Do not equate poor grammar and mispronunciation with lack of intelligence • Differences - If unsure, assume difference, not similarity. Presentations • Breaks - Take more frequent breaks. • Smaller modules - Divide the material to be presented into smaller modules. • Longer time frame - Allocate more time for each module than you usually need for presenting the same material to native speakers of your language. Motivation • Encouragement -Verbally and nonverbally encourage and reinforce speaking by nonnative-language participants. • Drawing out - Explicitly draw out marginal and passive participants. • Reinforcement – Try your best not to embarrass novice speakers. Approaches to Encourage Cooperation • • • • Education and communication Participation and involvement Facilitation and support Negotiation and rewards Managers must lead change. Resistance • Identify methods for handling resistance to change -In your opinion, do you think that people are generally resistant to change? -What are some factors that impact a person’s degree of acceptance to change? Methods for Managing Resistance to Change Why do people resist change? Inertia Timing Surprise Peer pressure Self-interest Misunderstanding Different assessments Management tactics Leading Change 1. 2. 3. 4. 5. 6. 7. 8. Establish a sense of urgency Create a guiding coalition Develop a vision and strategy Communicate the change vision Empower broad-based action Generate short-term wins Consolidate gains and produce more change Anchor new approaches in the culture Thank You for Joining Me For our Last Seminar! I wish you all the best!