Transcript CommunicationPresentation

Communicating Effectively
Define Purpose
• Clearly identify what you need to
communicate
• Define sequence of information
• Decide how much detail you need to
provide
Identify Audience
• Determine who needs the
communication
• Check out how much the recipients
already know
• Decide whether to verbally
communicate or use a written
medium
Compose Message
• Gather relevant facts and organize them
• Prepare a draft if the communication will
be in written form
• Prepare a list of important points if the
communication will be verbal
Verbal Communication Skills
Top Five Nonverbal Cues
Deliver Communication
• Verbal
 Face-to-face
meeting
 Telephone call
 Conference call
 Voice mail
• Written
 Memo
 Letter
 E-mail
Follow-up
• Check if your message was clearly
•
•
understood
If action was required by the recipients,
determine whether they have responded
Evaluate if you communicated
successfully and what you should do
differently next time