Transcript Communication Pres - Brookdale Community College

Communicating
Effectively
Define purpose
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clearly identify what you need to
communicate
define sequence of information
decide how much detail you need to
provide
Identify audience
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determine who needs the communication
check out how much the recipient’s
already know
decide whether to verbally communicate
or use a written medium
Compose message
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gather relevant facts and organize them
prepare a draft if the communication will
be in written form
prepare of list of important points if the
communication will be verbal
Deliver communication
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Verbal
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face to face
meeting
telephone call
conference call
voice mail
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Written
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memo
letter
fax
e-mail
Follow-up
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check if your message was clearly
understood
if action was required on the recipient’s
part determine whether they have
responded
evaluate if you communicated successfully
and what you should do differently
next time