Transcript Document
Welcome to MT140 Introduction to Management Unit 9 Seminar Communication Agenda • • • • General Questions and Announcements Introduction Define Communication/ Questions and Answers Identify Communications Problems to Avoid/ Questions and Answers • Identify methods for handling resistance to change/ Questions and Answers • Unit Assignment Q & A • Conclusion of Seminar Introduction • The ability to communicate effectively is fundamental to a manager’s success. • Communication concepts and practical guidelines are available to improve communication skills. • Communication occurs through various channels, each with advantages and disadvantages. • Managers have the task of motivating people to keep changing in response to new business challenges. Communication How would you define communication? What is the difference between one-way and two-way communication? Communication • Communication - the transmission of information and meaning from one party to another through the use of shared symbols • One-Way Communication - a process in which information flows in only one direction - from the sender to the receiver, with no feedback loop • Two-Way Communication - a process in which information flows in two directions - the receiver provides feedback, and the sender is receptive to the feedback Identifying Communication Problems Identify communication problems to avoid Interpersonal Communication Pitfalls • Perception - the process of receiving and interpreting information • Filtering - the process of withholding, ignoring, or distorting information Tactics to enhance effective communication: Verbal Behavior Nonverbal Behavior Accurate Interpretation Comprehension Design of Message Verbal Behavior • Clear, slow speech. Enunciate each word. Do not use colloquial expressions. • Repetition. Repeat each important idea using different words to explain the same concept. • Simple sentences. Avoid compound, long sentences. • Active verbs. Avoid passive verbs. Nonverbal Behavior • Visual restatements. Use as many visual restatements as possible, such as pictures, graphs, tables, and slides. • Gestures. Use more facial and appropriate hand gestures to emphasize the meaning of words. • Demonstrations. Act out as many themes as possible. • Pauses. Pause more frequently. • Summaries. Hand out written summaries of your verbal presentation. Accurate Information • Silence. Do not jump in to fill the silence. • Intelligence. Do not equate poor grammar and mispronunciation with lack of intelligence • Differences. If unsure, assume difference, not similarity. Comprehension • Understanding. Do not just assume that they understand • Checking comprehension. Have colleagues repeat their understanding of the material back to you. Design • Breaks. Take more frequent breaks. • Small modules. Divide the material to be presented into smaller modules. • Longer time frame. Allocate more time for each module than you usually need for presenting the same material to native speakers of your language. Motivation • Encouragement. Verbally and nonverbally encourage and reinforce speaking by nonnative-language participants. • Drawing out. Explicitly draw out marginal and passive participants. • Reinforcement. Do not embarrass novice speakers. • Identify methods for handling resistance to change -In your opinion, do you think that people are generally resistant to change? -What are some factors that impact a person’s degree of acceptance to change? Approaches to Encourage Cooperation • • • • • • Education and communication Participation and involvement Facilitation and support Negotiation and rewards Manipulation and cooptation Explicit and implicit coercion Managers must lead change. Methods for Managing Resistance to Change Leading Change Week 9 Tasks • • • • Finish reading Ch 12 and Ch 14 Participate in discussion Complete Homework assignment Complete Quiz ALL TASKS ARE TO BE COMPLETED BY TUESDAY NIGHT AT MIDNIGHT Instructor Contact Information • Email me at [email protected] – I will return your email within 24 hrs in most cases • AOL Instant Messenger Screen Name: tnjhoov • Office Hours – Monday nights 8 – 9 pm EST – Ask questions and get a response immediately. For more personal questions please send me an email. See you next week! After this seminar has concluded, there will be a recording in the archives located in the seminar room. It may be selected by date. Thank You for Joining Me This Evening! Good Night All!