Transcript Chapter 5
Chapter 5 Nonverbal Communication Vocabulary Nonverbal Message- Facial expressions or body language used to convey messages Body language- The way one uses their body to send messages Tone of Voice- The pitch and timbre (distinctive tone) of a person’s voice Gesture- The use of hands, limbs, or the body to send a message (Human’s can produce 5,000 different gestures!) Eye contact- A device speakers use whereby they look directly into their listener’s eyes in order to emphasize a point or to show how strongly they feel about something Vocabulary Personal Space- A comfort zone each person maintains around themselves where intrusions would be unwelcome Intimate Distance- The distance used primarily for confidential exchanges (within 18 inches). Close friends. Personal Distance-The distance comfortable for conversation between friends (1.5 feet- 4 feet) Social Distance- The distance maintained between people in social and business exchanges ( 4 feet- 12 feet) Public Distance- The distance maintained between strangers. At this distance people barely acknowledge each other’s presence. (12 feet and beyond) NON VERBAL MESSAGES Non verbal messages are considered more important and play a bigger role than verbal messages in conversations and interactions we have with others. BODY LANGUAGE Body language makes up 93% of human communication. Different stances, facial expressions, or gestures may send off different messages to the listener. What vibe are they giving off? Body Language Positive Relaxed posture Arms relaxed Eye contact Nod agreement Smile at humor Lean closer Use gestures Body language is distal- directed towards others Negative Body Tension Arms Folded Speaking hand to mouth Fidgeting Yawning Body language is proximal- directed toward your own body WELCOMING VS. UNWELCOMING DISTAL PROXIMAL Tone of voice Tone of voice offers a valuable clue to a speaker’s feelings. The pitch and distinctive tone of a person’s voice (the pauses and rhythm) mean something over and above the words themselves. The rate of speech also tells something about the speaker’s feelings. People often speak faster when they are trying to persuade us or sell us something. People tend to talk more slowly when they are depressed, disgusted, or simply tired. Nonverbal communication in the workplace To help develop a professional personality: Identify the things you do when you’re tense Look as though you’re in charge Establish good eye contact and good body posture Be yourself Gestures Around the World How countries feel about Touching- Enjoy touching • Middle East, Latin America, Italy, Greece, Russia Indifferent • France, China, Ireland, India Don’t Touch • Japan, United States, Canada, England, Australia Gestures Around the World Signs of Greeting Handshakes Kisses (Mostly French) Bows (Asian Countries ; Japan) • Person of lower rank bows first Hand to forearm clasp • Used to check for weapons in the Roman Empire Slapping hands on another person’s head (Eskimos) Spit at one’s feet (East Africa) Nose rub (New Zealand) What vibe are you giving off? What negative nonverbal communication might you have when you present? Think about previous classroom presentations. What kinds of positive nonverbal communication might you have when you present? What do you do well already?