EFFECTIVE COMMUNICATION
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Transcript EFFECTIVE COMMUNICATION
A. INTRODUCTION
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Communication is a process of
exchanging ideas and feelings
It occurs when meaning is conveyed
from one person to another verbally
and nonverbally
(Peris Mary Hamilton)
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Think about how you communicate
nonverbally in the following situation?
Eg: When you walk into a room and you are
distracted by the fact that you are behind
schedule, you walk directly to the IV and
never address the patient
Think about what you are communicating
verbally in the following situation:
VERBAL: You tell the pt you are going to
teach them (x, y, z) , but never assess their
readiness for teaching. They may be thinking
of their child at home who is sick, or about a
bill that they cannot pay, or of their job which
they may lose if they aren’t discharged soon
DEFINITION: type of inter-personal
behavior which enables an
individual to act in his own best
interest, to stand up for himself
without anxiety, to exercise his
rights without denying the rights of
others.
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YES!!!!!!!!!!!!!!!!!!!!!!!
Even though there is no guarantee of getting
your way, this behavior may lead to a
compromise
Despite the end result:
You will feel better about yourself
You have an increased chance of getting your way
You have treated others respectfully
You have avoided a hostile situation
IDENTIFY WHY NURSES AVOID
ASSERTIVE COMMUNICATION?
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Nurses see assertiveness as contrary to the
traditional characteristics of a nurse:
1.
2.
3.
nurturing,
other-centered,
self-denying
Assertive communication is misconceived to
be the same as aggressive behavior.
In reality assertive behavior maintains a
balance between which two types of
behavior?
Between aggressive and passive behavior
Assertiveness can be learned
It is risky and anxiety producing
It is not genetic
It is not just for extroverts.
It is a skill and as with all the complex
technical skills learned by nurses it takes
practice to perfect
CONCERNS BALANCE OF RIGHTS:
ASSERTIVE BEHAVIOR: your rights
other’s right
other’s rights
PASSIVE BEHAVIOR: YOUR RIGHTS
YOUR RIGHTS
AGGRESSIVE BEHAVIOR:
other’s rights
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Unassertive, cooperative tactic used
when individuals neglect their own
concerns in favor of others’ concerns
Frequently used to preserve
harmony
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