Transcript Using Assertive Communication

“Using Assertive Communication”
Christina James, LCSW, MPP
UIC Medical Center, Dept of Psychiatry
July 9, 2014
Our Purpose Today
3 R's : Reflect, Refresh, Renew
* Reflect - Ice-Breaker - Write down main purpose
for attending session
* Refresh - Content - Experiential activities
* Renew - Closing - Memory minute into goal setting
Symbol Guide:
= Refreshing Experiential Learning Activity
= Verbal Reflection
= Written Reflection
Today’s Agenda:
I.
II.
Introduction
Four Styles of Communication: Passive, Aggressive, PassiveAggressive and Assertive (Video)
III. Common Fears about Using Assertive Communication
IV. Assertiveness Skill: DESC
V. Assertiveness Skill: Active Listening
VI. Closing
Agreement
Be Fully Present. No Food or Phones.
Hands = High Five + Peace Sign
2 B4 Me
Experience Discomfort & Non-Closure.
OUCH + Snaps!
24 Hour Rule
Respect Time.
Use our Tools. Index Cards = Goal Setting, etc.
- CPS Arts Department, 2014
Housekeeping Reminders
1.) Hands raised for questions
2.) Peace sign fingers = Our quiet sign
3.) Talk time = 2 minutes
4.) No food or phones during session
5.) Index cards
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Written Reflection
Written Reflection:
1) What is your greatest strength as a
communicator?
2) What would you like to change
about your communication skills?
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II. Four Styles of Communication
Four Styles of Communication:
Passive
Aggressive
Passive-Aggressive
Assertive
Video
Discussion + Worksheet
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Verbal Reflection
Partner Verbal Reflection:
Which communication style from the
video and discussion do you feel you
use the most?
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III. Common Fears about Using Assertive
Communication
Written Reflection:
What are your fears, concerns or
reservations about using assertive
communication?
Suggestion: think of a particular
scenario or person in which/with
whom you have trouble
communicating assertively.
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IV. Assertiveness Skill: DESC
DESC (Bower and Bower)
Describe, Express, Specify, Consequences
Followed by:
• Continued Assertive statements:
Verbal Skill
“It sounds like what you’re saying is...”
“I hear what you’re saying.”
• “Broken Record”
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IV. Assertiveness Skill: DESC
Prior to using DESC:
• Take several deep breaths.
• Make sure you’re in a mood to be able
to maintain assertive communication
throughout the conversation.
Non-Verbal
Skill
Non-Verbal Aspects:
• Calm posture and body language.
• Normal tone and volume of voice.
• Nodding head, not interrupting.
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IV. Assertiveness Skill: DESC
Your examples!
Role Plays in partners.
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V. Assertiveness Skill: Active Listening
Today we’ll focus on listening skill of
“Restatement.”
Restatement: simply saying what you
heard the other person say.
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V. Assertiveness Skill: Active Listening
Today we’ll focus on listening skill of “Restatement.”
Restatement: saying what you heard the other
person say.
Verbal Skill
Ex. A parent says, “You told me my child was going to
learn _____ this year in school and they didn’t learn
anything!”
You say, “It sounds like you’re upset that the school
year didn’t turn out the way you’d hoped for your
child.”
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V. Assertiveness Skill: Active Listening
Non-verbal skills that demonstrate
you’re actively listening:
Non-Verbal
Skill
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Eye contact
Eye brows
Facial expression
Posture
V. Assertiveness Skill: Active Listening
Put it together:
Practice DESC and Restatement in
partners
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VI. Closing
Renew – Goal Setting:
What 3 strategies/ideas/concepts
will you take away from this session?
Set one specific goal for yourself
regarding assertive communication.
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