Transcript Supervision-Essentials-1-SLIDESHOW-2014

Supervision Essentials I
Facilitated by:
Jan Dwyer Bang, MBA, CSP
Boundless Results
Administrative Office of the Courts
Administrative Office of the Courts
". . . To Advance the Efficient
and Effective Operation of
the Washington Judicial
System"
AOC Mission Statement
AOC
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Administration
Information Services Division
Judicial Services Division
Management Services Division
Performance Outcomes
Upon successful completion of this course you will be able to
• Review and reinforce how
communication styles can help you
better connect with your staff.
• Discover principles of managing
performance.
Performance Outcomes
Upon successful completion of this course you will be able to
• Identify ways to increase your listening skills.
• Discover the power of recognition and
coaching
• Identify specific actions that you can take to
enhance your effectiveness as a leader
More RESOURCES
For the Slides for this course, plus a MYRIAD of
additional resources:
www.JanDwyerBang.com/AOC
Leadership Resources
For a list of leadership resources, go to www.jandwyerbang.com/aoc
Communication
Communication Styles
How have you applied the
different styles with your
teammates, co-workers,
managers, others?
Performance
Management
Employee Performance Management
System
• Job Content and Classification
• Staffing
• Training, Development and Career Development
• Performance Planning and Appraisal
Effective Performance Management
• Employees know what is expected of them
• Employees are linked to organizational mission
• Successful performance is recognized and rewarded
• Poor performance is dealt with
• Communication and feedback are ongoing
Principles of Effective Performance
Management
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Clear expectations
On-going communication and feedback
Coaching
Opportunities to grow and develop
One-on-One Meetings
On-boarding process
Recognition
Listening
"To say that a person feels listened to
means a lot more than just their ideas
get heard. It's a sign of respect. It
makes people feel valued."
— Deborah Tannen Author and Professor of
Linguistics Georgetown University
"Just being available and attentive is a great way to
use listening as a management tool. Some
employees will come in, talk for twenty minutes, and
leave having solved their problems entirely by
themselves.“
— Nicholas V. Luppa
Recognition
Five Top Motivating Techniques
1. The manager personally congratulates employees who do a good job.
2. The manager writes personal notes about good performance.
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The organization uses performance as a basis for promotion.
4. The manager publicly recognizes employees for good performance.
5. The manager holds morale-building meetings to celebrate success.
The Surprising Truth about what Motivates us
(Daniel Pink)
1. Autonomy
– We all have a desire to be self-directed.
2. Mastery – We all have an urge to get better at a skill or talent.
3. Making a contribution
– We all have a drive to do something that matters.
Coaching and
Motivating Others
Teaching v. Coaching
A teacher shows or tells.
A coach helps another see or do for themselves.
Continuum of Learning
Teaching
New employees
Coaching
Experienced employees
Action Steps
Congratulations!