Transcript Supervision-Essentials-1-SLIDESHOW-2014

Supervision Essentials I
Facilitated by:
Jan Dwyer Bang, MBA, CSP
Boundless Results
Administrative Office of the Courts
Administrative Office of the Courts
". . . To Advance the Efficient
and Effective Operation of
the Washington Judicial
System"
AOC Mission Statement
AOC
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Administration
Information Services Division
Judicial Services Division
Management Services Division
Performance Outcomes
Upon successful completion of this course you will be able to
• Define and describe your attributes as a
supervisor and leader.
• Understand your unique operating
environment as a supervisor.
Performance Outcomes
Upon successful completion of this course you will be able to
• Identify communication tools to better
connect with your staff.
• Discover how to create and motivate
your team.
Performance Outcomes
Upon successful completion of this course you will be able to
• Create a positive and motivating
environment for your staff
• Identify specific actions that you can take
to enhance your effectiveness as a
leader
More RESOURCES
For the Slides for this course, plus a MYRIAD of
additional resources:
www.JanDwyerBang.com/AOC
Questions?
Parking Lot
Leadership Resources
For a list of leadership resources, go to www.jandwyerbang.com/aoc
A Few Norms
A Few Norms
@jandwyerbang.com
My BLOG is
www.BoundlessResults.com
A Few Norms
Have Fun!
Start and End on time
Confidentiality
Be open to Learning
Respect other Opinions
Think about your favorite
supervisor. What 1 quality
did/does that person possess?
Role and Responsibility
of the Supervisor
Characteristics of a Good Supervisor
Good communication skills
Team builder
High Integrity
Knowledgeable about state
policies
Develops people
Manages changes
Able to manage time
Gives recognition
Ability to coach
Empowers others
Constant learner
Holds people accountable
Good delegator
Deals with conflict
Letting Go
• Success means letting go of
operating duties and taking on
new challenges
Life in the Buffer Zone
• You may feel caught in the middle
between differing points of view and
conflicting expectations.
• You will be held accountable for
meeting your manager’s
expectations and keeping your
employees satisfied.
Responsibilities of Supervisors
Responsibilities of Supervisors
Objective
Duties and tasks
Accepted methods
Performance stds
Improvement
Policies and rules
Responsibilities of Supervisors
Tips for New Supervisors
• Form groups of 3-4
• Read your assigned tips on page 11
• “Flesh” out your tips with real-life
examples, pitfalls, or additional
strategies
Leadership
• Understands their team’s goal
• Encourages others to move together
toward the goal
• Self-improvement for self and others
• Help others move in a positive direction
• Is self-aware
Effective leadership is putting
first things first. Effective
management is discipline,
carrying it out.
~ Stephen Covey
Workers don’t leave their jobs; they leave their
supervisors.
When was this true of you (Or someone you know).
What specifically caused you/them to leave their
supervisor?
What could the supervisor have done differently to keep
you (or the person you know?)
Recruitment, Selection
and Hiring
Total Compensation
Salary
Benefits
Workplace
Environment
Workplace Environment
Performance Management
•Performance Planning
•Coaching/Mentoring
•Leading employees out of
performance lethargy
Office Environment
•Professional level office
furniture
•Lighting, ventilation
•Ergonomic analysis
Work/Life Balance
•FMLA without guilt
•Tele-working
•Personal time hours
Workplace Culture
•Caring, empathetic
•Communication as a core value
•Supports management
Communication
Communication Styles Group Questions
1. What are the 3 strengths of your style?
2. What are the 2 weaknesses of your style?
3.
4. What is something others don’t know about
your style?
5. What do you need from the team to be
effective?
6. How do you like to be communicated with?
Coaching and
Motivating Others
Teaching v. Coaching
A teacher shows or tells.
A coach helps another see or do for themselves.
Continuum of Learning
Teaching
New employees
Coaching
Experienced employees
Action Steps
Congratulations!