Transcript GSK Irvine_ROI Study Highlights

GSK Irvine
ROI Study Highlights
Evaluation of Coaching
• Purpose is to explore
• what people learned from the programme
• how they applied what they learned
• the impact these actions had on the organisation
• An independent evaluation conducted by MetrixGlobal, LLC
and commissioned by Coaching in Partnership
• Results intended to support
• the development of a site coaching strategy
• the design and delivery of the next wave of the Coaching
Development Programme at Irvine
• Twelve of the seventeen participants interviewed (71%
response rate)
Courtesy of MetrixGlobal, LLC
Key Learnings
• A profound shift in how situations with others are thought about
• Using coach approaches to increase effectiveness
• Moving from a “controlling or directing” style towards being more
empowered
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Taking time
for reflection
“I learned
how powerful coaching could be
Engaging in open dialogue
not just for me but for my direct reports;
Recognising coaching opportunities
how coaching opens up possibilities and
Opening up new possibilities
creates
more of
anculture
empowering
culture”
Programme
complemented
other
change activities
Viewed as a positive experience
Enabled increased self-knowledge, improved relationships, influenced
career direction
Courtesy of MetrixGlobal, LLC
Self-Confidence
Coaching
Capability
Feedback
Team
Performance
Performance
Management
Increased
Responsibility
Peer
Collaboration
Preparation
& Options
Upward
Communication
Collaboration,
“I use coaching
Personal with each of my direct
Communication
Ability
Engagement
reports, treating each one&differently
Teamwork based
&
Conflict
Management
Influencing
360o
Leadership
Concepts
on their needs, gaining increased
commitment and engagement”
Decision
Making
Courtesy of MetrixGlobal, LLC
Work-Life
Balance
Delegation
Satisfaction
Problem
Solving
Setting
Priorities
Tangible Impact
• Increased productivity; personal and team
• Improved quality of work (often due to better decision making)
• Cost opportunity (based on individual capacity, not “bottom line”)
100
90
80
70
60
50
40
30
20
10
0
• Monetary benefits
Return on Investment
• ROI = 150%
Benefits Cost Ratio
• BCR = 2.5 : 1
Personal
Productivity
Team
Productivity
Quality of Work
Significant Impact
Courtesy of MetrixGlobal, LLC
Cost of Work
Some Impact
In Summary
• The programme has had a positive and significant impact
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on the participants and the Irvine site
Coaching is incorporated into their leadership and
communication styles, creating an empowerment culture
The impact of applying coaching has been felt across a
broad spectrum of communication, collaboration and team
activities
Performance management has improved, collaboration and
engagement have increased, decision making and
teamwork have been improved
These actions have created sustainable tangible value,
beyond the costs incurred