Transcript GROWTH today * Return tomorrow

GROWTH today
Return tomorrow
Helen McPhun, LEARNPLUS Ltd and McZoom Ltd
Kathryn Scott, Waitemata District Health Board
Outline
 Why this study?
 What did we do?
 What did we find?
 What did we learn?
Overall Goals
Underlying
Purpose
Engagement
of
Coachees
ROI Objective
Based on work from
Dr Donald Kirkpatrick
Drs Jack and Pattie
Phillips & Peter Drucker
Quantify ROI Level 5 - ROI
ROI
Objective
Produce Results
Level 4-Business
Impact
Business
Objectives
Improve
Performance
Level 3 - Application
Performance
Objectives
Stimulate Learning
Level 2 - Learning
Learning
Objectives
Engage Learners
Level 1 - Reaction
Reaction
Objectives
What should we/could we
measure?
Goals and objectives
Business
Objectives
• Maintain or
increase
productivity
• Remain with
DHB
• BAU and
staff feel
engaged &
do not
hinder
progress
Performance
Objectives
Positively
influence:
•
leading
change
•
communication
•
•
planning
coping with
change
decision
making
efficiency
effectiveness
•
•
•
Learning
Objectives
Achieve own
developmental
objectives.
Increased
confidence:
• leading change
• communication
• planning
• coping with
change
• decision
making
• efficiency
• effectiveness
Reaction
Objectives
Have a positive
reaction to the
coaching
programme and
the process.
Data collection
Evaluation methods (what/how)
– Surveys
– Focus groups
– Interviews
– Follow ups
People (who)
– Coaches
Time frames (when)
– Coachees
– Pre
– Managers
– Mid
– HR
– Post
Reaction/Delivery
Strong agreement:
 My coach was skilled and responsive to my needs
 Coaching was a good investment of my time
 I would recommend the GROWTH coaching
programme to others.
Overall programme value: ‘very high’
Learning
‘Coaching helped me to achieve my developmental objectives’.  
‘Coaching gave me time to reflect.’
‘Coaching increased my self awareness.’
Confidence in...
Leading change
Communication
Planning
Dealing with difficulties
Coping with change
Decision making
Performance
Performance
How to turn intangibles into tangibles?
Confidence & increased
performance in:
Leading change
Communication
Planning
Dealing with difficulties
Coping with change
Decision making
Increase in:
Performance
Efficiency
Effectiveness
Business impact
Activity
Time saving per week
Coachee Coachee Coachee
Productivity increase per
1
2
3
day
I prepare
and plan
meetings better
1h
1h
0
Coachee
1 for
30 minutes
and so they
are more
efficient
Coachee 2
30 minutes
I make decisions more rapidly
0.5h
1h
3h
Coachee 3
60 minutes
I am not having to 'fire fight' and deal
2h
2h
0
with resistance
Total
“(My) output
input into
hasmeetings
increased.
feels
This
more
is not
valuable.
due to improved
Improved systems
for admin, of
facilitation
rather
meetings
increased
leadsconfidence
to tangibleand
outcomes
faster communication
- rather than
with keyitems
agenda
people
rolling
to facilitate
arounddecision
for months
making.”
on end.”
10.5 hours
Business as usual?
“There doesn’t seem to be a lot of angst –
People sound highly motivated and engaged
in the process”.
“(I’m) not sensing resistance and anxiety,
which is usual for things like this”
Costs and benefits
Costs
Benefits
Pre-programme
analysis planning
Increased
productivity
Development
costs
More efficient,
better planned
meetings
Delivery costs
$xxxx
Less fire fighting
re resistance
Conservative
estimate of time
saved
triangulated with
coach, coachee,
management
Operational
costs
Commitment to
DHB
Conservative
estimate of lower
staff churn
Evaluation costs
Positive talk of
DHB
Easier to attract
staff – not
quantified
• How could we isolate the effects of
coaching?
Isolating the effects
• Self selection
• The nature of the project
• The overall leadership of
the project
Total
Costs
Total
Benefits
Benefit/Cost
Ratio
ROI
xxxx
xxxx
1.55
55%
Year One
without
having to
replace one
coachee
xxxx
xxxx
2.64
164%
Year One
without
having to
replace one
coachee’s
staff member
xxxx
xxxx
2.33
133%
Year One
(Conservative)
Year One
(Conservative)
Year Two
(Conservative)
Total
Costs
Total
Benefits
Benefit/Cost
Ratio
ROI
xxxx
xxxx
3.1
210%
xxxx
xxxx
5.32
432%
•
•
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•
•
Coaching can be evaluated!
Coaching works!
Take a business partnership approach
Flexible planning is key
Triangulate
Strengthen study
Motivated people with supportive senior
leadership do best in this programme.
• Report to key stakeholders
• Data to inform others about impact of
GROWTH
• Use GROWTH to support other
organisational initiatives
• Use approach to evaluate other
programmes