Transcript Coaching and Mentoring for Successful Performance

Coaching and Mentoring
For Successful Performance
Mingle
Think about people who have brought out
the best in you.
What did they do to bring out your best?
What personal qualities did they have?
Learning Objectives
• Describe the contribution of coaching and mentoring to
improved managerial performance.
• Use key principles and skills when coaching and mentoring
others.
• Choose appropriate coaching and mentoring methods when
fostering professional development in others.
• Develop a brief action plan to facilitate their further development
of coaching and mentoring skills.
Definitions
Mentors
• Advisory relationship
• Experts in the field
• Guide, answer
questions, give
opinions, and direct
Coaches
• Employee sets agenda
• Employee provides
answers
• May be less expert
• Asks questions and
poses challenges
• Holds employee
accountable
Rate your Management Skills
Oral
Communication
Planning &
Priority Setting
Team Building
Problem
Solving
Sample rating in
red
Leadership
Employee
Supervision
What do successful coaching
relationships look like?
• Consciously & intentionally designed
• Use effective communication
• Facilitate learning & results
Use Three Levels of Listening
Internal Dialog
Other Focused
Global Listening
Use Powerful Questions
• Short
• Succinct
• Open Ended
Practice your Coaching Skills
• Employee: Choose a topic you would
like to be coached on
• Coach: Use skills from class
• Observer: Take notes & provide specific
feedback to the coach