Transcript Let’s Work It Out: Resolving Group Conflict

Let’s Work It Out:
Resolving Group Conflict
Leadership Development Series
Let’s Discuss
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Communication Styles
Conflict Management Styles
Resolution Vocabulary
Conflict Resolution Do’s and Don’ts
Conflict Scenario Exercise
Conflict Tips for Leaders
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Your willingness to appropriately intervene
sets the stage for your own success
Be respectful, be understanding, commit
to action
You must own some of the responsibility
Communication Styles
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Assertive Communication
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Aggressive Communication
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Always involves manipulation
Uses intimidation or guilt
Passive Communication
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Healthiest and most effective
Represents a high self-esteem
Based on compliance and avoidance
Passive-Aggressive Communication
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Avoids confrontation but attempts to get even
Conflict Management Styles
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Cooperative Problem Solving
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Competing
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Satisfies some but not all
Avoiding
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Puts his/her needs before everyone else’s
Compromising
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Enables people to work together so everyone wins
Do not get involved in conflict
Accommodating
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Put their interests last, give others what they want
Resolution Vocabulary
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Communicate
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Negotiate
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When people decide to work things out
themselves
Mediate
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Talking things out
An outside person helps people work it out
Arbitrate
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An outside person solves the problem
Mediating Don’ts
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Avoid the conflict hoping it will go away
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Meet separately with the people in conflict
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Believe that the only people affected by
the conflict are the participants
Mediating Do’s
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Meet with the antagonists together
Ask each participant to describe specific
actions they would like the other party to
take
Have all participants commit to making
changes
Assure both parties that you believe they
can solve the issue
Set a time to review progress
Conflict Scenario
Your organization has a large event planned and you
have divided into committees to handle all of the tasks.
Two committee chairs have had a recent falling out
about something not related to the group and the drama
has seeped into the group. They say mean things about
each other and are competing to recruit members to
their committees. Your members have noticed and bring
it to your attention. The group is slowly dividing as
some members have chosen sides and some have
stopped attending meetings because of the stress.
As the leader, what do you do now?