Transcript Section2

Section 2
COMMUNICATION
pages 45-75; 143-158; 203-215
COMMUNICATION
Communication is:
The application, demonstration and
expression of your knowledge through
verbal and non verbal expression
Effective Listening
Factors that affect
listening:
 Time
 Ability to understand
 Stress
 Business environment
 People involved
 Who says it
 Different communication
styles and behaviors
Communication
TAKE ONE
BITE AT A
TIME!
BRIDGE THOUGHTS
BUILD A
BRIDGE TO
CONNECT
THOUGHTS
CONNECTION
MAKE
A
CONNECTION
Shaping a Presentation
Four Styles of Communication
gray booklet
Blunt
 Sincere
 Influencer
 Detailed

Four Styles of Communication
Blunt
Speaker is in charge. Likes to be challenged. Tends
to be brief. Poor listener. Wants quick results. The
effective aspect is that you quickly give out and
respond to information.
Thought … realize that some people may interpret this
style as uncaring and impersonal. Poor listening
may result because this person usually goes on to
another thought and/or is quick to respond or rebut
ideas without letting others finish their statements.
Concentrate on what is said. You may want to
take notes to accurately collect information and
not respond too quickly.
Four Styles of Communication
Influencer
Speaker is persuasive. Likes popularity. Talks too much.
The effective aspect is that you give a lot of
information. The question is, “Is all the information
needed?”
Thought … when speaking, know what you want to say.
Do not repeat or oversell every idea. Create a
structure. Write notes or an agenda and stick to it.
Do not embellish or editorialize.
Four Styles of Communication
Sincere
Speaker is sincere. Likes to be a team player.
Needs too much personal attention. Turned
off by aggressiveness. The effective aspect is
that by communicating with others you give
and seek personal attention.
Thought … remember that because others are
brief, do not be put off by their style of quickly
moving through information. Keep in mind
that not everyone needs the same sense of
belonging or affiliation as you.
Four Styles of Communication
Detailed
Speaker is thorough and structured. Leaves
little unsaid. Logical. Detail oriented. Likes to
ponder. The effective aspect is that you
leave little information out. The question is,
“Does everyone need to hear it?”
Thought … simplify what you say. At times,
provide the big picture instead of great
detail. Too many details often confuse the
issue instead of clarifying it.
Communication That
Influences
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What is the goal?
What issues should be addressed?
What is the presentation strategy?
How do you phrase to have
influence?
Communication in Action
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Adapt your
communication
style
State your
destination-goal
Listen carefully
Generate questions
Focus on benefits
Meet in g Age n d a Sa mpl e
Title of Meeting: ________________________________________________
Time began
Date: _____________
Start your meeting off the hour, 1:15 or 1:45 p.m. ( Too many things occur on the
hour)
Time concluded ________________________________
_ _______________________________
_ ______________
Place ________________________________
_ _______________________________
_ ______________________
People in attendance________________________________
_ _______________________________
_ ___________
Purpose ________________________________
_ _______________________________
_ ____________________
Expected results (What is to be accomplished?)________________________________
_ ______________________
________________________________
_ _______________________________
_ ___________________________
Level of imp ortance (Crisis, Very Important, Important)
1.
Topic: _______________________________
Decision(s) ________________________________
_ ____
Time to discuss: _______________________
________________________________
_ _____________
Discussion led by: ______________________
Action(s) to be taken ______________________________
- Notes:
Follow-up qu estions:
________________________________
_ _____________
Time frame to accomplish__________________________
________________________________
_ _____________
A.
What do we agree on (from right column)?
B.
How do you f eel about it?
C.
What is your level of agreement?
2.
Topic: _______________________________
Decision(s) ________________________________
_ ____
Time to discuss: _______________________
________________________________
_ _____________
Discussion led by: ______________________
Action(s) to be taken ______________________________
- Notes:
Follow-up qu estions:
A.
What do we agree on (from right column)?
B.
How do you f eel about it?
C.
What is your level of agreement?
People involved (responsibilities) ____________________
________________________________
_ _____________
________________________________
_ _____________
Time frame to accomplish__________________________
________________________________
_ _____________
People involved (responsibilities) ____________________
________________________________
_ _____________
Summary
You are going through a
developmental leadership process;
challenge yourself
To be the best version of a leader that
you can