Transcript TEAM Talk: Communicating with Style

T.E.A.M. Talk:
Communicating with Style
Developed by the:
University of Wisconsin Oshkosh
and
Wisconsin Department of Health Services
Permission is granted to reproduce these training materials with proper attribution for internal use
within healthcare organizations or government agencies at no cost to the training participants.
Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights
are reserved. For information on reproducing these materials, please contact the Director of UW
Oshkosh CCDET at 920-424-3034.
Learning Points
• Identify your personal communication style and
the style of others
• Improve communication skills, both verbal and
nonverbal
• Communicate successfully with other styles
• Understand communication challenges with
clients and their family members
• Adapt communication skills for a more
successful team
Identifying Communication
Styles
Who’s On Your Team?
Identifying Communication Styles
Verbal vs. Nonverbal Communication
T.E.A.M. Talk:
Communicating with Style
• It’s not what we say but how we say it!
• Sort the cards by the one that is most like
you to the one that is least like you
• Don’t think about it too much--just go with
your first impressions
Activity: Analyze the
Styles
• What strengths does your style bring to
the team?
• How could your style limit the team?
More About
T.E.A.M. Talk
• Avoid Stereotypes
• Reduce Conflict with Others
• Improve Communication with:
 Other styles
 Clients
 Family members of residents
Activity: Examples of
Conflicts
• Review the Example Assigned to Your
Table
• Note Your Responses in the Spaces
Provided
•Why It’s Important to Understand Style
Learning Points Review
• Identify your personal communication style and
the style of others
• Improve communication skills, both verbal and
nonverbal
• Communicate successfully with other styles
• Understand communication challenges with
clients and their family members
• Adapt communication skills for a more
successful team