Transcript Coaching TEAM Talk: Communicating with Style

Coaching T.E.A.M. Talk:
Communicating with Style
Developed by the:
University of Wisconsin Oshkosh
and
Wisconsin Department of Health Services
Permission is granted to reproduce these training materials with proper attribution for
internal use within healthcare organizations or government agencies at no cost to the
training participants. Other reproduction is prohibited without written permission from
UW Oshkosh CCDET. All rights are reserved. For information on reproducing these
materials, please contact the Director of UW Oshkosh CCDET at 920-424-3034.
Learning Points
• Identify your personal communication style
and the style of others
• Improve communication skills, both verbal
and nonverbal
• Communicate successfully with those you
supervise
• Adapt communication skills for a more
successful team
Who’s on Your
Team?
A supervisor works with several team
members:
• Clients/residents
• Co-workers
• Caregivers
• Family members of clients and residents
Encouraging Cooperation and
Teamwork
• Managers fail due to inability to
communicate
• Understand your strengths and limitations
to improve skills
• Acknowledging style differences allows us
to move past conflict
Identifying Communication
Styles
• Identifying Communication Styles
• Verbal vs. Nonverbal Communication
T.E.A.M. Talk:
Communicating with Style
• It’s not what we say but how we say it!
• Sort the cards by the one that is most like
you to the one that is least like you
• Don’t think about it too much--just go with
your first impressions
Activity: Analyze the
Styles
• What strengths does your style bring to
the team?
• How could your style limit the team?
More About
T.E.A.M. Talk
• Avoid Stereotypes
• Reduce Conflict with Others
• Improve Communication with:
 Other styles
 Clients
 Family members of residents
Activity: Strengthen
Your Team
1. Think about members of your team—
what styles do you see?
2. What skills and strengths does each
style bring to the team?
3. How can you build more teamwork and
cooperation by understanding
communication style?
Why Understanding
Style is Important
• Focus on the message, not the personality
• More likely to meet goals
• Maximize strengths; minimize limitations
What are positive outcomes that result from
understanding communication style?
Learning Points Review
• Identify your personal communication style
and the style of others
• Improve communication skills, both verbal
and nonverbal
• Communicate successfully with those you
supervise
• Adapt communication skills for a more
successful team