Transcript INTERPERSONAL COMMUNICATION EDUCAUSE WORKSHOP

INTERPERSONAL
COMMUNICATION
San Diego NITM 2015
WHY INTERPERSONAL COMMUNICATION?
“Great leaders are almost always great simplifiers, who can cut through
argument, debate, and doubt to offer a solution everybody can
understand.”
— General Colin Powell
“The single biggest problem in communication is the illusion that it has
taken place.”
— George Bernard Shaw
AT YOUR TABLE, THINK ABOUT:
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What do I want to get out of this session?
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Write down your answers.
AGENDA
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Style (for you and others)
 Perspective (thoughtful analysis)
 Context and adaptability (what works when)
 Channels (what forms it takes)
STYLE
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Many ways to think about it
▪ Identify your style
▪ Start to apply new knowledge
COMMUNICATING STYLES SURVEY
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Dr. Paul Mok, founder of CST and TAP
▪ Patented tool based on Carl Jung’s work
▪ Administered to 5+ million people in 5,000+
organizations
▪ Used for training, development, conflict
management, & team-building
SURVEY INSTRUCTIONS
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Take and score your survey
Don’t agonize; go with your gut feeling
Rank: 6, 4, 3, 1
Score when you’re through
Raise your hand for help
SURVEY SAYS…
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It’s time to interpret your scores… but first:
Everyone has all 4 styles
No one style is better than another
Self-assessment is subject to bias
Can change depending on your conditions
RECORD YOUR SCORES
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Your style under favorable (normal) conditions
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Dominant
Secondary
Your style under stressful conditions
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Dominant
Secondary
DO YOU SEE YOURSELF?
GROUP EXERCISE
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Leave things at your table
▪ Get with others who share your type under stress
GROUP EXERCISE
Develop your “Top 5 Tips for Communicating with
a _____”
▪ Please think quietly for a few minutes, then share
with your group
▪ Record to flip charts
▪ Be ready to share your tips, on a flip chart, with
full group
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TIME FOR A
BREAK…
“TOP 5 TIPS” FOR EACH STYLE
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Report out
▪ Listen to each perspective
▪ Additions?
▪ Questions and discussion with full group
PERSPECTIVE
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The real payoff is in what you do with this
information. Apply this to:
• Observe
• Categorize
• Connect
DO YOU SEE OTHERS?
CONTEXT AND ADAPTABILITY
▪ The
goal is to connect
▪ Connect by style-flexing
▪ Style-flex to be in-sync; not to
manipulate
▪ Be conscious of strengthening a style
COMMUNICATION STYLE PLAN
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Goal: Reflect and apply
▪ Consider 2-3 people you work with regularly
▪ Guess each person’s primary and backup styles
▪ How will you communicate with them differently?
EXERCISE: THINK, PAIR, SHARE
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Think - Pair - Share around your communication
style plan
▪ Provide feedback and switch
▪ Apply the perspective of others to your
interactions with your colleagues
WHERE ARE WE NOW?
Style is pervasive…
• Understand your strengths and blind spots
• Develop skill so you can stretch to meet others
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YOUR ROLES MAY INCLUDE:
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Manager
Technical lead
Cross-functional team leader
Peer coach
What else?
YOUR CHANNELS MAY INCLUDE:
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One-on-one conversations
Team meetings
Large group presentations to your division
Email message to campus
What else?
APPLY STYLES TO YOUR COMMUNICATION
CHANNELS
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Message. What are my messages?
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Audience. To whom am I talking?
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Which one is the most important?
What keeps them up at night?
Why do they care about my message? “WIIFM?”
Story.
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What will reach them--and bring them to my message?
REFLECT
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Within 2 weeks…
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How will I begin?
Who will I ask for support?
The first thing I will do is:
On what date will I review this?
NEXT STEP: A GENTLE NUDGE
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3x5 card
▪ Be specific
▪ Self-address an envelope
▪ Hand it in
QUESTIONS?