Transcript What does this mean? Can you think of others??

Learning Goals
•Explore their own communication style and understand how culture influences
communication; and
•Identify various communication styles and communication barriers.
Communication
“To effectively communicate, we must realize that we are all different in the way
we perceive the world and use this understanding as a guide to our
communication with others.”
-Tony Robbins
Communication
Effective communication is the meaningful exchange of information between
two or more people.
Communication Today
Cross-Cultural Communication
Sharing information with individuals whose cultural background is different than
one’s own.
Cross Cultural Communication
"He doesn't get it."
"She didn't really hear what I meant to say.”
Essential Question
How is culture shaping my interaction?
Cross-Cultural Communication
“I know that you believe you
understand what you think I said,
but I am not sure you realize that
what you heard is not what I
meant!”
----Quote from a U.S. government official
Cross-Cultural Communication
Non-Verbal Communication
•Gestures, Postures
•Eye Contact
•Space (proximity)
•Touch (frequency, nature of contact)
Personal Space
•Non-Contact Cultures
•Northern Europe
•North America
•East Asia
•Far East
•Contact Cultures
•South America
•Mediterranean Region
•Northern Africa
•Eastern Europe
•Middle East
•Latin America
Universal Expressions
Can you guess the 7 universal expressions?
Universal Facial Expressions
Communication Barriers
•Physical barriers
•Systemic barriers
•Attitudinal barriers
•Jargon or ambiguous words
•Physiological barriers
Communication Barriers
•Power and Powerlessness
•Variations in Culture
•Perceptions
•Experiences
•Majority and Minority
•Race, Sex, Sexual Orientation, Age,
•How does it feel to be a part of both groups?
Communication Barriers
•Create disruptions
•Reduces loyalty
•Reduces confidence
•Diminishes adherence
Self-Awareness
He who knows others is wise. He who knows himself is enlightened.
- Lao Tzu
Navigating Cultural “Bumps”
•Awareness of Self and Others
•Acknowledgement
•*Honest Validation
•Negotiation
•Action: Choices and Options
ETHNIC
•E - Explanation
•T - Treatment
•H - Healers
•N - Negotiation
• I - Intervention
•C - Collaboration
Communication Styles
•Direct- Indirect
•Elaborate-succinct
•Personal-contextual
•Instrumental-affective
Communication Styles
Indirect
Direct
•Prefer precise, candid
statements
•Ambiguous,
vagueness and hints
•A = Let’s talk about how you
feel about your parents?
•A=Do you sometimes get
angry with them?
•B = OK
•B=I’m not sure.
Communication Styles
Elaborate
•Tend to embellish language
with metaphors, similes and
adjectives
•A = I bet you nearly blew a fuse
when she told you who she was
seeing
•A = I would have been madder than
a nest of hornets
Succinct
•Value the use of concise talk
and silence
•B = Yes, I was troubled.
•B = I was quite upset
Elaborate
•“The soles of my shoes are so thin, I can step on a dime and tell you whether its
heads or tails.”
•“He’s high cotton.”
•What does this mean?
•Can you think of others??
Communication Styles
Personal
•Relies on first-person pronouns
and informality
•Rank and status are ignored.
•A=I was really stressed by the final
exam. I hated it.
Contextual
Emphasizes one’s status and role.
B = The exam was difficult.
Communication Styles
Instrumental
Affective
•Outcome-oriented
Process oriented
•A = Mr. Chen, welcome to my
office. I am eager to get started
discussing your concerns.
•A= Yes, it is. Now let’s get started.
B = Is that a picture of a family on
your desk?
B = You must be very proud of your
family.
Cross-Cultural Communication
Selena Webster-Bass, MPH
The Voices Institute
Cultural and Linguistic Competency Educator
[email protected]
904.504.9772