Transcript conflict response styles

CONFLICT RESPONSE STYLES
DEFINITION:
A PATTERN OF BEHAVIOR YOU USE IN A
CONFLICT SITUATION
A PERSON MAY USE ONE OR A
COMBINATION OF THE STYLES
CONFLICT RESPONSE STYLES
1. CONFLICT AVOIDANCE:
*YOU CHOOSE TO AVOID CONFLICTS
*YOU DO NOT CHOOSE TO TELL
OTHERS THAT YOU DISAGREE W/THEM
*YOU ARE CONCERNED THAT OTHERS WILL
NOT LIKE YOU IF YOU DISAGREE WITH THEM
SO YOU DON’T CHALLENGE THEIR
BEHAVIOR OR THEIR OPINIONS
*PASSIVE COMMUNICATION
CONFLICT RESPONSE STYLES
2. CONFLICT CONFRONTATION:
*YOU TEND TO SETTLE CONFLICTS
IN A DEFIANT AND AGGRESSIVE
WAY
*WIN-LOSE MENTALITY AND YOU
NEED TO WIN
*YOUR SIDE IS THE ONLY SIDE
*AGGRESSIVE COMMUNICATION
CONFLICT RESPONSE STYLES
3. CONFLICT RESOLUTION:
*YOU USE CONFLICT RESOLUTION
SKILLS; STEPS THAT ARE TAKEN TO
SETTLE A DISAGREEMENT IN A POS.,
RESPONSIBLE WAY
*YOU USE YOUR LISTENING SKILLS
*YOU APPROACH IT AS WIN-WIN
*YOU SHOW PROPER RESPECT