Transcript Pre-Enrollment Policies

Presented by:
Audrey, Shannon, Debbie and Sharon
A two way street where the Director, Teacher and Family have
open, honest, respectful, verbal and written information
about their child, their educational program, developmental
progress and school events.
Nurturing Environment
Safety – check I.D.s, someone at desk, door code
On going staff training
Low staff turnover
Flexible schedule
Communication
Feedback
Balance between Fun and
Learning
Pre-Enrollment Policies:
Return Call Policy
Person in Charge in Director Absence
Dialogue with caller and when the call will be returned
Information needed to relay to the Director
Schedule Awareness
After Visit Policy
Hand Written note to parent within one day of visit
Follow-up phone call within one week of visit
Enter all notes in the CRM
Post –Enrollment Policies:
New Family Orientation
Classroom and Age Group Transition
Quarterly Family Meetings and Trainings
Welcome to school…
now what?
Welcome to the Family
Child’s Files and Forms
Tuition Information
School Procedures
School Closing Procedures
Health and Safety
Management Team
Parent Involvement
Communication – what does it mean to you?
Email
Phone
Phone Tree
Daily Sheet
Pictures sent via email
Communication log book
Other
Transition Letter
Tuition Information
Parent Handbook
Staff Introduction
Parent Selects Preferred form(s) of Communication
Director updates the tracking form
Communication procedures followed
Provide Quarterly Family Meetings & Trainings
Suggested Topics
Potty Training
Biting
Discipline
Baby Signs
Curriculum Components
CPR and First Aide
Conducted by Local Specialist, Director, Regional Director
Why Conduct the Meetings & Trainings
Allows parents to meet socially
Connections made with school and others
Tentative Topics for Roll Out
First Quarter – Potty Training Partnership
Second Quarter – Age appropriate developmental
milestones
Third Quarter – Positive discipline for preschoolers
Fourth Quarter – CPR for parents
Best Practices
Offering free child care
Providing Refreshments
Pictures Sent to Parents
Purchase Digital Camera
Discuss Safe Storage Place
Each Director will be required
to take a minimum amount of
pictures a week and send to
parents via email.
Making a Connection – Regional Phone Calls
Call all new enrollments within one month of enrolling
Call at least one existing family at each school per month
Why make the calls?
Personal Connection with families
Find out how things are going
Head off issues before they start
Retain Enrollment
Changes in management at a school can often lead to
uneasiness for staff and families. In order to keep our staff
and families well informed on any change in the leadership
the following protocol will be followed:
Letter(s) goes out to staff and families from RD informing them of the
departure of present Director
Letter of introduction concerning new Director goes out to the staff
and families
Staff Meeting is held to introduce the new Director to the teachers
Meet and Greet new Director is held for the parents at the school-this
can be either on a weekday, weeknight or Saturday
What words or feelings come to mind when someone says
“Parent Communication”
Apprehension
Angst
Concern
Cold Sweat
Dread
Jitters
Misgiving
Suspense
Uncertainty
Worried
Quiet
Shy
Uncertain
Assurance
Calmness
Composure
Ease
Nonchalance
Peace
Positive
Secure
Self-Assured
Certain
Absolute
Powerful
Confident
What would cause the difference in the
way we feel/think?
“Don’t knock the weather; nine-tenths of the people couldn’t
start a conversation if it didn’t change once in a while.”
Kin Hubbard
_______________________________________________________________________________
Good conversation skills are not mastered overnight
Practice and Commitment to developing skills
Listening is an essential part of communication
Four Main Avenues of Communication
Management with Parents
Management with Staff
Staff with Parents
Staff with other staff
Director and Assistant Director will be available every day
in the lobby for drop off and pick up times.
Coordination of Management Schedules
Time Management Best Practices in Place
Communication Tactics and Understanding the reasons why
we communicate
Practical Tips to increase Customer Satisfaction,
Loyalty, and Retention
Eliminate the Negatives
Can’t, won’t, don’t, not, no, and sorry
Can, will, do, yes, you bet, and absolutely
Listen to Yourself
Little Things Count
Good, open, direct, honest, daily communication with each
and every staff member by both the Director and Assistant
Director helps to build the relationship between the
management and staff
Daily Routines for Open Communication
Beyond the Daily Routine for Open Communication
Getting to Know Your Staff
The Question
Staff play a vital role in the bond that child
and parents feel with your school.
Training Staff to Effectively Communicate
Daily, Weekly, Monthly Written Communication
Keeping your Staff Happy
How your staff communicate with each other can be the
difference between a successful school and well...one we
have to send in “The Cleaner” to take care of the issues!
Staff Transition Communication
Staff General Communication
Staff Training on Communication
Where do we go from here?
Regional Director Passion, Commitment & Follow-thru
Make a Plan for implementation
Follow priority checklist
Director and Assistant Director Meeting & Training
Obstacles
Director Buy-In
Lack of Procedures
Lack of Follow up to ensure in place-accountability
Money for new technology
Questions?
We Have the Answers!