Transcript Deyta - Compassus

Deyta Results
Tennessee Program
2015-2016
Where we started…
Deyta Survey – 2015 family questionnaire
• Were you kept informed about when a team would be
arriving to care for your family member?
Tennessee
Deyta
•
3rd quarter
62%
69%
4th quarter
76%
69%
How often were you kept informed about your family
member’s condition?
Tennessee
Deyta
3rd quarter
76%
77%
4th quarter
80%
77%
2015 Results: Survey Questions
• How often did you get the help you needed during
after hours, nights and weekends?
Tennessee
Deyta
3rd quarter
80%
76%
4th quarter
84%
76%
• Patient and family were treated with dignity and
respect
Tennessee
Deyta
3rd quarter
99%
95%
4th quarter
98%
95%
2015 Results: Survey Questions
• Patient received as much help as needed with pain
management
Tennessee
Deyta
3rd quarter
91%
84%
4th quarter
91%
84%
• Patient or family received training on side effects of
medications
Tennessee
Deyta
3rd quarter
75%
64%
4th quarter
78%
63%
2015 Results: Survey Questions
• Overall rating of care for this hospice
Tennessee
Deyta
3rd quarter
84%
83%
4th quarter
87%
84%
• Would you recommend this hospice to other family
members and friends?
Tennessee
Deyta
3rd quarter
86%
85%
4th quarter
86%
85%
Focus in 2016
• Education, education, education – to each discipline
of the clinical team about service excellence
expectations
• Medical directors will do a monthly education with
RNs on symptom management
• Constantly working to improve communication
among team and with referral sources