Transcript Pharmacy Admin Workshop-final

Community Pharmacy:
Key Admin and
Communications
(January 2017
The Gateway Criteria
(January 2017
Advanced
Service
MUR, NMS
or NUMSAS
NHS Choices
Information
Ability to
send and
receive
NHSmail
EPS
The Quality Criteria
NHS Directory of Services
Overuse of asthma treatments
• 15 minutes per pharmacy, currently no
action that contractors can take to meet
this criterion... wait for further news...
• If it takes 3 minutes to review each asthma
patient and each pharmacy has c 400 relevant
patients, up to 20 hours
Use of NHS SCR
Safeguarding training
• If 7 SCR uses per month, time 1hr 45
minutes over 5 months
• Needs to be 'business as usual'
• 80% of pharmacy REGISTERED PROFESSIONALS will
be trained to level 2 safeguarding children and
vulnerable adults
• c. 1 hour 30 min per staff member
Dementia Friends
CPPQ Publication
• 80% of staff in patient facing roles trained
• Est. 20 minutes training per staff member
January 2017
• CPPQ results available on NHS choices website
• Centrally or DIY? Time demands will vary...
The Quality Criteria… The Big Ones!
Patient Safety Report
• Covering incidents, ongoing error logs, national and local learning
• National template?
HLP Level 1
• CPPE Training and RSPH (full day) training requirements
• Existing HLPs may be grandparented?
• c. 56 hours training for 5 staff members, hardest if starting from scratch
January 2017
January 2017
January 2017
January 2017
Recording Interventions

A key part of day to day community pharmacy life

Provides evidence for criteria to satisfy both core contract
requirements (CPAF) and Quality Payment criteria

Good clinical practice

Ensures continuity of care (e.g. Particular brands for a
named patient)

Informs other staff members involved in that patient’s
care

Follow up advice/opportunities
January 2017
Recording Interventions
What to record?

Has something worried you? (Risk
management)

Have you made a difference?

Will you or someone else need to
know this the next time the
patient is in?

Will you need to refer back to it in
the future?
January 2017
Where to record?

Can be either in PMR or log book

‘Ghost patients’ for
OTC/anonymous

Easily accessible and available for
presentation

PMRs can offer report
functionality/note coding
NHSE Communications

NHS England will use a designated e-mail address specific for each pharmacy;
this needs to be known and regularly checked

General notifications, drug/fraud alerts, pharmacy specific communications

Regular news bulletin (any address can be signed up!)

Controlled drug newsletter

Care homes information

Key submission dates, bank holiday rota requests
January 2017
NHSE Calendar
January 2017