Lecture 1 Title: E-Business Definition and Models
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Transcript Lecture 1 Title: E-Business Definition and Models
By: Mr Hashem Alaidaros
MKT 445
What we will learn Today?
• What is E-Marketing?
• What is the differences between Ebusiness,
Ecommerce, and Emarketing?
• What are E-Business Models?
• What are the advantages of Emarketing?
• What are the method used for Internet
marketing?
Internet
• The Internet is a powerful channel that
presents new opportunities for an organization
to:
o Touch customers
o Enrich products and services with information
o Reduce costs
Why Internet Shopping?
• Enables consumers to shop or do other transactions
24 hours a day, all year round from almost any location
• Provides consumers with more choices
• Provides consumers with less expensive products and
services by allowing them to shop in many places and
conduct quick comparisons
• Allows quick delivery of products and services,
especially with digitized products
Cont.
• Consumers can receive relevant and detailed information in
seconds, rather than in days or weeks
• Allows consumers to interact with other consumers in electronic
communities and exchange ideas as well as compare experiences
• Facilitates competition, which results in substantial discounts
Why not Internet Shopping
• Security and Privacy
Difficult to convince customers that online
transactions and privacy very secure
• Customers do not trust:
o Unknown faceless sellers
o Paperless transactions
o Electronic money
• Switching from a physical to a virtual store may be
difficult
• E-payment is not in place in many places
o
e-Business, e-Commerce, and eMarketing in the Internet Age
e-Business
Involves
the Use of Intranets, Extranets & the Internet to
Conduct a Company’s Business
e-Commerce
Involves Buying & Selling Processes
Supported by Electronic Means
E-Marketing
“e-selling” side of ecommerce
3-7
Cont.
E-Business is doing business electronically:
•
•
•
•
keeping the workforce informed of new policy via email,
managing your employee benefits online,
managing customer information online,
keeping track of projects with graphic displays and
automated reports,
• managing sick days and vacation days,
• placing orders (eCommerce),
• making sales (eCommerce),
Cont.
• An E-Business does not have to do eCommerce.
• E-Commerce is a common business task and is money/traded goods
specific: sales occur, orders are placed, and money/trade goods
exchange hands.
• E-Business encompasses all internal and external electronically based
activities and processes.
• E-commerce is part of E-Business, which focuses on the electronic
commercial transactions between and amongst organisations and
individuals
Industries Using E-Business
E-Business Models
• E-business model – an approach to conducting
electronic business through which a company can
become a profitable business on the Internet
Cont.
E-Business Models
B2B
Electronic marketplaces, or e-marketplaces, present
structures for conducting commercial exchange,
consolidating supply chains, and creating new sales
channels.
Their primary goal is to increase market efficiency by
tightening and automating the relationship between
buyers and sellers
Existing e-marketplaces allow access to various
mechanisms in which to buy and sell almost anything,
from services to direct materials
B2C
• Common B2C e-business models include:
o e-shop – a version of a retail store where
customers can shop at any hour of the day without
leaving their home or office
o e-mall – consists of a number of e-shops; it serves
as a gateway through which a visitor can access
other e-shops
C2C
• Online auctions
o Electronic auction (e-auction) - Sellers and
buyers ask consecutive bids from each other and
prices are determined dynamically
o These sites allow anyone to buy or sell item and
pay a small fee to the site operator, often
collected as commission on the transaction.
o The most successful auction site is eBay.
Summary and examples of transaction alternatives between businesses,
consumers and governmental organisations
Terms
Brick-and-mortar business - operates in a physical
store without an Internet presence.
Pure-play (virtual) business - a business that
operates on the Internet only without a physical
store. Examples include Amazon.com and
Expedia.com.
Click-and-mortar business – a business that operates
in a physical store and on the Internet. Examples
include REI and Barnes and Noble.
Mixed-mode (Online & Offline)
The role of mixed-mode buying in Internet marketing
Benefits of online marketing
Other Benefits of Online Marketing
1. Speed of launching advertising campaigns.
Advertising banners or textlinks can be created quickly and
placed on websites within hours.
Compare this to creating a magazine, radio or television ad
which could cost thousands and take weeks to create.
This also allows you to change messages on the fly if you
need to. Try doing that on TV or Print
Cont.
2. Tracking.
Advertising campaign performance can be tracked
with such precision that one can see exactly how
many people are viewing your ad, responding to it and
ultimately buying your product.
This information can be viewed on an hourly basis if
needed.
Advertising messages can also be delivered based on
website visitor preferences or behavior.
How to e-Market a web site?
• Several methods of promotion are in use today:
1. Banner ads
2. Pop-up ads
3. Email Marketing
4. Affiliate Marketing
5. Viral Marketing
6. Search engines and directories
7. Blogging and Podcasting
8. Mobile marketing
Cont.
• Traditional media:
• local newspapers,
• radio programs and
• mass mailing campaigns
1. Banner Ads
• Most Web advertising uses banner ads
o It is a small rectangular object normally at the top of
the Web page which displays stationary or moving
graphics
o These ads are created using animated GIFs, or
objects created in Shockwave, Java or Flash
Cont.
Pay a site to display the banner ad
• Use a banner advertising network who acts as
brokers between advertisers and Web sites that
carry ads
• They often broker space on large Web site like
Yahoo, which has high traffic volumes and are
therefore expensive
Measuring Cost for Ads
o Cost per thousand clicks (CPM)
o The cost per one thousand clicks may range from
$1 to $50.
2. Pop-Up ads
• The pop-up ad is an ad that appears in its own window
when the user opens or closes a page
• The pop-behind ad is a pop-up ad that is behind the
existing browser window
o
Ad-blocking software prevents these ads from displaying
3. E-Mail Marketing
• Internet Mailing List:
• A group of people with similar interests who discuss their
favorite topics via email
• Some of the ways that email has been used for
Marketing are:
Permission Marketing is the sending of emails to people
who request further information on a product or service
(for example)
o Combining content (e.g. articles or news stories that are
of interest to the target market) with advertising
messages
o
Cont.
A mass email promotion to an untargeted list is called
spam and is disapproved by the online community
• Email marketing is very cost effective and with good
results, i.e. 5-15% response rate
• What is different between Junk and spam mail?
•
4. Affiliate Marketing
• In affiliate Marketing a Company’s Web site includes
products or services offered for sale by another
company in exchange for a commission
o Example:
o Amazon.com has over 800,000
affiliate sites
5. Viral Marketing
• Viral Marketers rely on non-customers being told
about products or services by existing customers
• An example of a viral Marketing campaign is Blue
Mountain Arts
o When an electronic greeting card is sent to a person,
a link to Blue Mountain is included which they click
on to read the card; they are now more likely to send
a card themselves
6. Search Engine
• Search-engine ad: an advertisement tied to a specific
keywords in a search engine.
• When selected keywords are typed in a search box, an
appropriate ad is displayed.
7. Blogging and podcast
• Blog: Short for web log.
• It is an online digital diary or forum where text,
photos, video, and other material can be posted and
made available to the public.
• Podcast: A recorded audio program available online for
download in a file format that can be easily transferred
to an MP3 player