Transcript From vocational training to success VOTTS project

From vocational training to success
VOTTS project
Verbal and non-verbal
communication in tourism
Karlovac Tourist Office, Croatia
Learning communication skills
The goal of this module is to explore
interpersonal communication models and to
participate in some introductory
communication skills exercises.
We will focus on important types of verbal
and non verbal communication in tourism
sector.
After participating in this module
students/pupils should be able to:
 understand what is verbal and non verbal communication
 understand what are important communication skills and
why
 evaluate their communication skills
 understand how to improve their communication skills
through group and individual exercise
 learn how to introduce themselves, make a presentation
and give a public speech
 understand that teaching communication skills is a life-long
process
 understand today’s communication has many levels
For example!
• Make a power point presentation about
tourist offer in your town and present it to
your colleagues/friends/mentors/teachers
• Minefield exercise - a communication skill and
trust exercise!
IT trends in tourism
Karlovac Tourist Office, Croatia
Learning about IT
• Some general terms of IT
• Example that will show us synergy between
tourism and information technology in practice
• Practical exercise is designed to familiarise
students with the range of software applications
used within the hospitality and tourism industry.
We will look at how IT is used for decision making
and explores the range of tools and techniques
that are commonly used
IT trends
http://www.travelstarter.com/
Organizational skills – practical
approach to organizing an event
Karlovac Tourist Office, Croatia
Learning about event organization
• In this module, we focus on organizational skills in different aspects
of event management in tourism
• After successfully participated in the module, pupils should be able
to:
 Understand the process of organizing an event from the idea to the
realization.
 Broadly define the difference and meaning of event management
and event marketing.
 Identify the need for events as a part of the tourist offer in a
destination.
 Understand the importance of promoting an event, and realize that
there are many clever i.e. not expensive ways of promoting events.
7 steps
1. Planning
2. Be creative!
3. Think about the budget
4. Think about your team
5. Promotion
6. 1, 2, 3…Do it!
7. Evaluate
Thank you! 