Transcript Slide 1
Five Common Communication Mistakes that Educators Make (and How to Correct Them) Rich Mercadante communication involves choices My communication is always within my control. escalate or de-escalate 1 misreading perceptions What did you just see? Reese’s Bay Ruth M & M’s Peanut M & M’s Plain York Peppermint Patty Juicy Fruit Gum Kit Kat Hershey’s Milk Chocolate Bar Almond Joy Snickers prototype – ideal examples self concept reflective appraisal – looking glass self how WE think others see us impression management creating impressions with language 1. state observations 2. ask other person if they share your perception 3. consider other interpretations. 2 weak listening linear model http://www.vtaide.com/png/images/talking.jpg transactional model source receiver active listening attention empathy response 3 misunderstanding verbal language no dentist today put essay in drop box language is power I was wondering if I could speak to Dr. Jones. I need to speak to Dr. Jones. anticipate misunderstanding rephrase do better next time 4 misunderstanding nonverbal language Why don’t you like me? look in the mirror videotape yourself be aware of your nonverbals 5 failure to resolve conflict resolving conflict defense mechanisms sarcasm overly critical resolving conflict time focus on problem perception check win-win coping with defensiveness judgment vs. description control vs. problem focus strategy vs. spontaneity neutrality vs. empathy superiority vs. equity certainty vs. provision Avoiding communication escalation: I vs. You