Transcript Communication Skills

Communication Skills
An important thing to have!
Why are communication skills
important?
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We spend most of our lives with
other people.
Communication: the process where a
person sends a message to another
person to transmit info or get a
response.
Communication Skills
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Good communication skills – help
develop satisfying and healthy
relationships.
Poor communication skills – can get
in the way of forming & maintaining
good relationships & can lead to
misunderstandings & bad feelings.
Types of Communication
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There are two types of
communication:
Verbal – words we use as well as the
tone & loudness of our voice.
Nonverbal – body language, facial
expressions & gestures.
WARNING!

MISUSE OF EITHER VERBAL
OR NONVERBAL
COMMUNICATION CAN
CREATE CONFUSION OR
MISUNDERSTANDING!
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In your notebook write down a
recent misunderstanding you had.
What was the cause of the
misunderstanding?
How could the misunderstanding
have been avoided?
How to avoid misunderstandings
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A misunderstanding results from
failing to communicate clearly.
How Do We Avoid Misunderstandings?
1)
Send the same message on verbal
and non-verbal channels.
Make sure what you say and how
you say it are the same.
2. Be specific
Say exactly what you mean. If you
are not specific the other person
may now know what you mean.
3. Ask questions
Works well if you are teaching
someone – “I don’t understand.”
4. Paraphrase
Make sure a message is clear by
repeating what is being said.
“Okay, let me make sure I
understand what you mean…the sky
is blue.”