Transcript Communication Skills

Communication
Skills
Rania Azmi
Business Administration Dept.,
Faculty of Commerce, Alexandria University
Professional Development Committee,
Rotaract Alex. Metropolitan, District 2450
Who needs to know what I now know?
Sharing Information
Who knows what I need to know?
Communication should be two ways
Communication Model
Information
Understanding
Decisions & Actions
Results
Understanding is seeing others
reality the way they see it .
1. Make understanding your goal or objective.
2. Take the attitude of a learner.
3. Value the speaker.
4. Manage internal & external barriers.
5. Screen out misunderstanding.
Ultimately, in a conversation,
who bears the responsibility to
ensure that understanding occurs ?
I Do !
Who is more effective:
the manager with right answers,
or the manager
with the right questions?
Thank You
[email protected]