Transcript Stages of Team Development

Mining Group Gold
Team Dynamics
Stages of Team Development
Forming
Storming
Norming
Performing
Forming Stage
Excitement
Anxiety
Testing
Dependence
Trust
Storming Stage
Resistance to different approaches
Sharp attitude changes
Competitiveness and defensiveness
Tension and disunity
Norming Stage
Increased satisfaction
Developing trust and respect
Giving feedback to others
Sharing responsibilities
Making decisions
Performing Stage
High level of interaction
Increased performance
Members comfortable with each other
Confident and optimistic
Team Member Roles
TASK dynamics and task roles ask:
“What?” and “Why?”
PROCESS dynamics and process roles ask:
“How?”
Task Roles
Information giver
Information seeker
Initiator
Opinion giver
Elaborator
Consensus seeker
Clarifier
Standard setter
Representative
Process Roles
Encouraging
Gatekeeping
Listening
Harmonizing
Yielding
Accepting
Supporting
Communication Process
Encodes
Message
Decodes
Communication Barriers
Facts
Feelings
Values
Opinions
Overcoming Communication Barriers
Seek first to understand
Seek then to confirm
Seek then to be understood
Feedback
Giving it
Getting it
Be specific
Get the details
Be descriptive
Resist the urge to defend
Be timely
Use the feedback
Be regular
Causes of Team Conflict –
Differences
Personality
Values
Perspective
Goals
Culture
Conflict Strategy – Competition
When quick action is necessary
When unpopular actions must be implemented
When you know you’re right
When options are not possible
Conflict Strategy – Collaboration
When you can’t compromise
When you’re learning
When you need to merge different views
When you want to gain commitment
When you want to improve relationships
Conflict Strategy - Avoidance
When a more important issue is pressing
When you need to let people cool down
When you need more information
When others can resolve the conflict more
effectively
Conflict Strategy - Accommodation
When you find that you’re wrong
When issues are more important to others
Conflict Strategy – Compromise
When opponents are committed to different ends
When you want to achieve temporary
settlements to complex issues
When you want a solution quickly
Steps to Managing Team Conflict
Set goals
Consider options
Remove barriers
Make agreements
Decision Making Strategy
Clarify purpose
Establish criteria
Generate options
Compare options
Identify risks
Rank risks
Make the decision
How will we make decisions?
Decision by authority
Decision by minority
Decision by majority
Decision by consensus
Decision by unanimity
Problem Solving Strategy
Define the problem
Identify the future state
Identify driving and constraining forces
Analyze forces
Identify measures of success
Develop plan of action
Implement
Follow - up
Self-Authorized Team Leadership Assumptions
All team members practice some degree of selfauthorized leadership.
Self-authorized leadership is applicable to all
team members.
Not all team members are effective selfauthorized leaders.
Self-authorized leadership can be developed.