Communicating in Groups & Teams
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Transcript Communicating in Groups & Teams
UNIT III:
COMMUNICATING IN
GROUPS AND TEAMS
.
Chapter 9
Understanding Group and Team
Communication
Communication Principles
Appropriately
adapt your
message to
others
Listen and
respond
thoughtfully to
others
Be aware of
your
communication
Effectively use
and
interpret
nonverbal
messages
Effectively use
and
interpret verbal
messages
Understanding Group and Team
Communication
Groups and Teams Defined
Types of Groups and Teams
Group and Team Dynamics
Group and Team Phases of Development
Diversity in Groups and Teams: Adapting to
Differences
Groups and Teams Defined
Communicating In Small Groups
consists of a small number of people
common purpose
sense of belonging
members exert influence on others in the group
Small group communication is the transactive
process of creating meaning among 3 to 15 people
who share a common purpose, who feel a sense of
belonging, and who exert influence on each other.
Groups and Teams Defined
Communicating In Teams
A team is a coordinated group of people
organized to work together to achieve a
specific, common goal.
Groups and Teams Defined
Distinctions Between Groups and Teams
Teams develop clearly defined responsibilities for
team members.
Teams have clearly defined rules for team operation.
Teams develop clear goals.
Teams develop a way of coordinating their efforts.
Characteristics of Effective Team
Members
Experience
Problem-Solving
Ability
Openness
Supportiveness
Action Oriented
Positive Personal Style
Understanding Types of Groups and Teams
Primary Groups
exist to fulfill the basic human need of
associating with others
Study Groups
meet to learn new ideas
Therapy Groups
exist to provide treatment for the personal
problems that group members may have
Understanding Types of Groups and Teams
Problem Solving Groups
exist to resolve an issue or overcome an
unsatisfactory situation or obstacle to achieve
a goal
Focus Groups
small groups of people who are asked to
discuss a particular topic or issue
Social Groups
exist just for the joy of socializing with others
Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics
Roles
consistent ways you communicate with others
in a group
Types of Roles
task
social
individual
Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics
Rules
team ground rules
Norms
standards that determine what is
appropriate and inappropriate
behavior in a group
Status
an individual’s importance and
prestige
Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics
Power
the ability to influence others’ behavior
Types of Power
legitimate (respect for position)
referent (based on attraction)
expert (influence from a person’s knowledge)
reward (ability to satisfy needs)
coercive (sanctions and punishment)
Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics
Cohesiveness
degree of attraction
that members of a
group feel toward
one another and the
group
Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics
Cohesive Groups
Emphasize “we” rather than “I”
Reinforce good attendance
Establish group traditions
Set clear goals
Encourage participation
Celebrate accomplishing goals
Stress teamwork and collaboration
Uncohesive Groups
Emphasize individual contributions
Less emphasis on attendance
Less effort to develop traditions
Avoid setting goals
Limit participation
Discourage group celebration
Stress individual accomplishment
Chapter 9: Understanding Group and Team Communication
Understanding Group and Team Dynamics
Communication Interaction Patterns
a pattern of communication that identifies the
frequency of who talks to whom
Networks of Communication
all-channel
chain
wheel
Understanding Group and Team Dynamics
All-Channel Network
everyone talks to everyone else
Understanding Group and Team
Dynamics
Chain Network
people convey a message through one person
at a time
Understanding Group and Team
Dynamics
Wheel Network
one person receives most of the messages
Understanding Group and Team Phases of
Development
Orientation
primary tension
Conflict
secondary tension
Emergence
conflict is reduced
Reinforcement
group develops a sense of “we”
Process Nature of Group Phases
Understanding Diversity in Groups and
Teams
Differences in Working Collectively or
Individually
individualism and collectivism
Differences in the Use of Time
monochronic/polychronic
Differences in the Use of Personal Space
high-contact/low-contact