Transcript Why Study Communication?

COMMUNICATING
IN GROUPS & TEAMS
HCOM-100
Instructor
Name
Communication Principles
Understanding Group and Team
Communication PREVIEW
•
•
•
•
•
Groups and Teams Defined
Types of Groups and Teams
Group and Team Dynamics
Group and Team Phases of Development
Diversity in Groups and Teams: Adapting to
Differences
Groups and Teams Defined
• Communicating in Small Groups
–
–
–
–
Consists of small number of people
Common purpose
Sense of belonging
Members exert influence on others in the group
• Small group communication is the transactive
process of creating meaning among 3 to 15 people who
share a common purpose, who feel a sense of
belonging, and who exert influence on each other.
Groups and Teams Defined
• Communicating in
Teams
– A team is a coordinated
group of people
organized to work
together to achieve a
specific, common goal.
Groups & Teams Defined
• Distinctions Between Groups and Teams
– Teams develop clearly defined responsibilities for
team members
– Teams have clearly defined rules for team operation
– Teams develop clear goals
– Teams develop a way of coordinating their efforts
Characteristics of Effective Team
Members
• Experience
• Problem-Solving
Ability
• Openness
• Supportiveness
• Action Oriented
• Positive Personal
Style
Understanding Types of Groups and
Teams
• Primary Groups
– Exist to fulfill the basic human need of associating
with others
• Study Group
– Meet to learn new ideas
• Therapy Group
– Exist to provide treatment for the personal problems
that group members have
Understanding Types of Groups &
Teams
• Problem Solving Groups
– Exist to resolve an issue or overcome an
unsatisfactory situation or obstacle to achieve a goal
• Focus Group
– Small groups of people who are asked to discuss a
particular topic or issue
• Social Groups
– Exist just for the joy of socializing with others
Understanding Group and Team
Dynamics
• Roles
– Consistent ways you
communicate with others
in a group
• Types of Roles
– Task
– Social
– Individual
•
Understanding Group & Team
Dynamics
Rules
– Team ground rules
• Norms
– Standards that determine what is appropriate and
inappropriate behavior in a group
• Status
– An individual’s importance and prestige
Understanding Group and Team
Dynamics
• Power
– The ability to influence others’ behavior
• Types of Power
–
–
–
–
–
Legitimate (respect for position)
Referent (based on attraction)
Expert (influence from a person’s knowledge)
Reward (ability to satisfy needs)
Coercive (sanctions and punishment)
Understanding Group and Team
Dynamics
• Cohesiveness
– Degree of attraction that
members of a group feel
toward one another and
the group.
Understanding Group & Team
Dynamics
• Communication interaction patterns
– A pattern of communication that identifies the
frequency of who talks to whom
• Networks of Communication
– All-channel
– Chain
– wheel
Understanding Group & Team
Dynamics
• All-Channel Network
– Everyone talks to everyone else
Understanding Group and Team
Dynamics
• Chain Network
– People convey a message through one person at a time
Understanding Group and Team
Dynamics
• Wheel Network
– One person receives most of the messages
Understanding Group and Team
Phases of Development
• Orientation
– Primary tension
• Conflict
– Secondary tension
• Emergence
– Conflict is reduced
• Reinforcement
– Group develops sense of “we”
• Process nature of group
phases
Understanding Diversity in Groups
and Teams
• Differences in Working Collectively or
Individually
– Individualism and collectivism
• Differences in the Use of Time
– Monochronic/polychronic
• Difference in Use of Personal Space
– High-contact/low-contact
What questions do you have?
Homework:
1.) Reading?
2.) Turn in assignments?