Transcript Improving Team Performance Leadership College PowerPoint

Welcome to
Baptist Hospital East
Leadership College
Management
Skills
Phase II
Personal
Development
Phase II
Survival
Skills
Phase I
Analytical
Skills
Phase II
Enrichment
Series
Phase III
Phase II Management Skills
IMPROVING TEAM
PERFORMANCE
OBJECTIVES
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Understand the 4 stages of team development
Discuss the relationship between team
purpose and high performing work teams
Explore the role of team values in developing
the team
Understand the importance of clearly defined
roles & responsibilities
Identify methods of building positive team
communication
Identify methods of reducing resistance to
change
TEAM
1
3
2
4
Together Everyone Achieves More
STAGES OF TEAM
DEVELOPMENT
4 STAGES OF
DEVELOPMENT
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Forming
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Storming
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Norming
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Performing
Performing
Norming
Storming
Forming
4 STAGES OF
DEVELOPMENT
Form around a
clear purpose
 Mission
 Vision
 Goals
 Expectations

Forming
4 STAGES OF
DEVELOPMENT
Roles &
responsibilities
 Team
operating
procedures
 Conflicts
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Storming
Forming
4 STAGES OF
DEVELOPMENT
Work together
 Navigating
 Distribution of
responsibilities
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Norming
Storming
Forming
4 STAGES OF
DEVELOPMENT
Work well
together
 Meet regularly
 Individual
decision-making
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Performing
Norming
Storming
Forming
SITUATIONAL
LEADERSHIP
TEAM PURPOSE
&
HIGH
PERFORMANCE
TEAM PURPOSE
Why team exists
 Direction
 Goal alignment/strategy
 Ownership
 Mission & vision
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ROLE OF
TEAM VALUES
TEAM VALUES
Establish culture of team
 Constant & unchanging
 Motivate commitment
 Guiding principles
 Valuing differences/easing conflict
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CLEARLY DEFINED
ROLES
&
RESPONSIBILITIES
ROLES &
RESPONSIBILITIES
Team Member Roles & Responsibilities
 Strengths
 Likes
 Dislikes
BEHAVIOR
EXPECTATIONS
Clearly Defined
 Willingness to follow team rules and
procedures
 Willingness to be a team player even
when its not a perfect fit
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LINKING TO
TEAM
PURPOSE
Key result areas
 Team members need to spend time
on tasks & activities that will achieve
the purpose/goals/mission
 Team members may not all do the
same thing
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MAPPING TEAM
ACCOUNTABILITIES
Allocating
responsibilities to
individual team
members
 RASCI Process
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BUILDING TEAM
COMMUNICATION
COMMUNICATION
Communication is the exchange
of information and ideas between
a sender & a receiver
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Clear message
Message understood
Feedback
COMMUNICATION
MODEL
Psychological
Destination
Barriers
Semantic
Medium
Barriers
Physical
Psychological
Sender/
Speaker
Semantic
Source
Barriers
Receiver/
Listener
COMMUNICATION
Reading
 Writing
 Listening
 Speaking
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Writing
9% Reading
16%
Listening
45%
Speaking
30%
COMMUNICATION
CHANNELS
 E-mail
 Voicemail
 Informal
Meetings
 Formal Meetings
 Off-site Events
 Strategic Planning Sessions
 One-on-one Meetings
METHODS OF
COMMUNICATION
One-Way
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Give information
No Feedback
Takes less time
Two-Way
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Sharing information
Feedback
Takes more time
DEVELOPING
COMMUNICATION
OPEN-ENDED
QUESTIONS
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Serve to open dialogue
Begin with following types of words:
Tell me about, describe, explain, give me
an example, what, when, why, how,
where, who
DEVELOPING
COMMUNICATION
CLOSED
QUESTIONS
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Serve to gather or confirm specific
information
Limits responses (ie: “yes” or “no”)
Begin with following types of words:
Did/does/do, have/had/has, can/could,
will/would, is/was/are
ACTIVE
LISTENING
Barriers to Effective Listening
 Organize the message
 Paraphrasing
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REDUCING
RESISTANCE TO
CHANGE
TRANSITIONING
Psychological Process
 Individual must have time to adjust
to change
 Recognize need for time to adjust
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FIREHOSING VS
FIRESTOKING
Firehosing
Firestoking
FIREHOSING
THROUGH HISTORY
DUMPING THE
SACRED COWS
Sacred Cows:
Outdated values & beliefs and
obsolete habits that are embedded in
the way we work
GENERATING
POSSIBILITIES
Brainstorming
 Freedom of expression
 Creative environment
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QUESTIONS