Transcript Document

Welcome to UNIT 5
SEMINAR
We will be discussing the office,
office manuals, styles of letters,
writing skills, and miscellaneous
functions within the office!
Office Secretarial Skills
 Name some secretarial skills a
medical assistant or MOM must be
able to perform.
Office Secretarial Skills
 What about the office machines?
 What about cleaning?
 The reception area during the day?
 Checking the bathrooms during the day?
Ordering Supplies
 Who orders the supplies?
 Everyone, please name some things
to keep in mind when ordering
supplies.
Office Secretarial Skills
 An order was just received from
Staples.
 What is the correct procedure for a
medical assistant/MOM to follow?
 What is the list of items included in
the order called?
Office Budget
 What is a budget?
 Everyone, please name some things
that need to be included in the
monthly budget.
Office Policy Manual
 What is the purpose of an office
manual?
 What is included in the office manual?
 How often should it be updated?
Office Policy Manual
 You are the office manager and you
must create some general office
policies.
Everyone please submit one general
office policy statement now.
Business Letters
 A business letter has four sections
What are they?
Everyone please respond!
Business Letters
 Parts of a business letter are:
 heading – letterhead and dateline
 opening – inside address, salutation,
subject line (if any)
 body –
message
 closing – complimentary closing, typed
signature with title, typist’s
initials, and other notations
Business Letters
 What is the purpose of noting "c”: at
the bottom of a letter?
 If you typed a letter for Dr. Ray
Miller, how would you indicate that?
Everyone, please post exactly what
you would type.
Business Letters
 The best style to use when composing
business letters in the medical office
is the one: preferred by your doctor!
 Which style is most efficient and most
often used?
Writing Supplies
 When you write a business letter,
what supplies do you need?
 What is a watermark?
 What is card stock?
BLOCK STYLE
Modified Block Style
Typing Envelopes
Elizabeth Peters, MD
400 Main Street
Winters, NC 23489-4145
GEORGE BROWN
5903 LANDSBURY AVE
SYRACUSE NY 13202-7254
Portfolios
 Keep a portfolio of your business letters with
different styles to save you time when
composing letters. You can refer back to them.
 Use correct spelling and grammar to avoid
giving a negative impression of the
doctor!
 Keep a medical dictionary and grammar
guide in the office to assist you!
 Writing a phonetic spelling of a patient’s
name will help in pronouncing it correctly.
Writing Tips
 Keep sentences short.
 Put only one idea in each sentence.
 Eliminate superfluous wording.
Writing Tips
 I am sending you a copy of your report
and this report is about your MRI but
there are several things we need to
discuss so please come into the office as
soon as possible.
 Enclosed is a copy of your MRI report.
There are several things we need to
discuss. Please schedule an
appointment as soon as possible.
Writing Tips
 Are these sentences?
 Around the block.
 Do it now!
 The doctor will not be here until 3:00
p.m.
 Use Check Spelling!
Parts of Speech








What is a noun?
Pronoun?
Verb?
Adjective?
Adverb?
Preposition?
Conjunctions?
Interjections?
Mail
 Overnight Guaranteed Envelopes (Express
Mail®)
 $18.30 flat rate/ $13.65 and up
 Next day delivery
 2-3 Day Envelopes (Priority Mail®)
 $4.90 and up
 2 Day delivery but can be 3 day
 Letters & Cards (First-Class Mail®)
 $0.44 and up
 2-3 Days delivery
Mail
 How would a medical assistant/MOM
send a letter to a patient if
confirmation of receipt was needed?
Mail
 Certified with return receipt
requested
 Certified?
 No intrinsic value
 Return receipt requested?
 Record of when mail received
 When is registered mail used?
Mail
 Mail is classified according to type,
weight, and destination.
 The United Parcel Service, Federal
Express, and the United States Postal
Service are all PUBLIC delivery
services