Transcript MiaRec Business Presentation

Voip Calls
Recording
Solution
www.duxoft.com
MiaRec
Business
MiaRec Business
Voip Calls Recording and Monitoring Solution
Call Centers
Financial Institutions
Emergency Services
for …
Inter-office Calls
Air Traffic Control
Voip Service Providers
MiaRec
allows
business to:
 Increase
customer satisfaction;
 Improve agents productivity;
 Resolve disputes;
 Increase security;
 Comply with legal requirements;
 Reduce costs.
MiaRec
Entirely software-based
MiaRec requires no proprietary hardware, expensive telephony equipment
or complex installation.
All calls are recorded directly from IP network and archived on disk storage.
MiaRec records calls made with either softphone or IP phone.
MiaRec
Web-based User Interface
Easy remote access to call records with any Web Browser and from any
computer inside local network or even from Internet.
MiaRec
Easy to retrieve call details information
Every call record contains all important information such as Date/Time,
Duration, Caller and Called Parties’ Number, Name, IP, MAC etc.
MiaRec
Playback calls directly from Web browser
Listen to recorded calls with embedded Media Player inside Web-browser.
No additional software is required on user’s computer to playback a call.
MiaRec
Powerful calls search
Find easily any recorded call using many search parameters such as Date,
Time, Caller or Called Parties’ Phone Number, Name and others.
MiaRec
Easy to manage and organize calls
Create custom folders and organize calls by customer, agent, department,
date etc.
MiaRec
Secure Multi User Interface
Multi User Interface
feature allows assigning
monitoring and playback rights on a per user basis.
MiaRec
High compatibility
MiaRec is compatible with all major IP-PBX systems, which are based on
H.323, SIP, MGCP, Cisco Skinny, TAPI, Nortel UNISTIM etc.
Avaya
Cisco
Asterisk
Siemens
NEC
Nortel
Zultys
Mitel
3Com
Vonage
and many others…
MiaRec
System Requirements
• Server
Windows 2000, 2003, XP, Vista
7.2 MB disk storage per hour of conversation
• Client:
Windows, Linux, Mac with Web Browser
• Other hardware:
Managed Switch with Port Mirroring support
MiaRec
is …
»» Flexible.
Easy to install and administer.
»» Scalable.
Suitable for large call centers as well as for small companies with only a few seats.
»» Entirely software-based.
No proprietary hardware is required.
»» Affordable.
MiaRec is based on innovative packet sniffing technology that allows it to be
considerably less expensive than analog-based recording systems.
»» Reliable
MiaRec is enterprise-level solution, designed specifically for 24/7 Voip calls
recording.
MiaRec
Contact information
Duxoft LLC
Tel:
+1 866 324 6717
Web: www.duxoft.com
E-mail: [email protected]