Transcript Network QoS configuration and roll-out Using NetIQ

Ian Komor
Product Marketing Manager (EMEA)
Nortel
Martin Anwyll
Product Line Specialist, VoIP Solutions (EMEA)
Attachmate
Unified Communications & PVQM
PVQM Lifecycle
Network Health Check
Using NetIQ Vivinet Assessor
Voice and network
quality reporting for
SLA management
and planning
Using NetIQ
AppManager
Network QoS configuration
and roll-out
Using NetIQ Vivinet Assessor
Using Nortel Enterprise
Policy Manager
Monitoring of end-user voice quality and overall
system health
Using NetIQ AppManager & Vivinet Diagnostics
Using Enterprise Network Management System
Performing VoIP readiness assessments
• Discovers and reports
network device configuration
• Assesses VoIP utilization and
configuration of routers,
switches, and links
• Models VoIP bandwidth on
WAN links
• Emulates VoIP traffic to
predict call quality
“85% of router-based networks are not ready for VoIP”
Gartner
Polished Assessment Reports
• Two standard
reports
– Executive Summary
– Complete Report
• Easily customized
– Incorporate company logo
and special
recommendations
– Include or exclude
assessment sections
– Results in a “Go / No Go”
recommendation
Hyperconnectivity
Anything that can be connected and would benefit from being
connected will be connected
Hyperconnectivity is Real and Happening Now
Person to Person
Person to Machine
Machine to Machine
• By 2010, worldwide:
• 4-fold growth in
Internet Commerce to
100B transactions
• Europe – mobile phones
now outnumber people
(103% penetration)
• Global mobile IM grew
33% 2H06
• One Laptop
Per Child
• 1-2 billion A-GPSenabled handsets
• 100 million iPODs
sold (market
to double
2005 – 2010)
• iPhone; hyperconnectivity at
applications level
• 98% of all CPUs today
are embedded (by 2010
– 14 billion connected,
embedded devices)
• 70%+ of all 2007 cars in
U.S. have iPOD
connectivity
• Sensor
pocket
in Nike
shoes
Communications-Enabled Applications
Sources of
Information
Tools of
Communications
Delivering Higher Productivity
Evolutionary Strategy
Today
Phase 1
Network
Convergence
Phase 2
Communications
Convergence
All on IP
Unified Communications
(SIP)
IP Telephony
Consistent
QoE & Mob
Multimedia
Apps
TCO &
Virtualization
Anywhere
Anytime
Personal &
Group
Productivity
Converged
Data Network
2000
Phase 3
Application
Convergence
Business Optimized
Communications
(SOA)
Communication Communication
Enabled
Enabled
Business
Applications
Process
Simplicity &
Effectiveness
Business Optimized Network
Business
Productivity
What if…
You worked for a hospital and
• …you could provide improve the quality of medical care
by connecting the right doctors to the right patients at the
right time?
• ……you could reduce the risk of medical errors due to
delays in how doctors/staff communicate?
• detect low battery power on an IV pump before it runs dry
44k -98k
deaths/yr
attributable in
some level to
medical error
What if…
You worked for a major hotel chain and
• you could increase customer loyalty by offering each
guest their “personal” guest room by adapting the room’s
environment to each guest’s personal preferences -- the
telephone services, the television programming, the inroom PC applications
What if you can
reduce check-in
time to zero?
•Park Car at 1A
•Proceed to Room 1112
•Use Visa Card to enter
•Cell service transferred
•Services in German
What if…
You worked for a manufacturer and could
• Dramatically reduce order lead time by enabling your
traveling sales teams to submit customer orders directly
to your centralized order processing system?
Improved
CRM
Faster
Time to
Revenue
PVQM Lifecycle
Voice and network
quality reporting for
SLA management
and planning
Using NetIQ
AppManager
Monitoring end-user voice quality
and overall system health
Using NetIQ AppManager &
Vivinet Diagnostics
Using Enterprise Network
Management System
Proactive Management
Nortel CS 1000
NetIQ
AppManager
Networks
Supports both enterprise
and MSP environments
Nortel
BCM
Nortel
Contact
Center
Phase II Phone Generated Alarm
CS 1000
AppManager Proxy
Phase II
Signalling
Server
ALARM
SNMP Trap Alarm
RTCP XR
Via Unistim
WAN
Phase II
Realtime Diagnostics
AppManager Proxy
CS 1000
Vivinet
Diagnostics
Signalling
Server
RTPStatShow
IsetInfoShow
rTraceroute
Via Unistim
WAN
Phase II
Phase II
Phase II Phone Generated Alarm
AppManager Proxy
CS 1000
Signalling
Server
Vivinet
Diagnostics
Root Cause
Analysis
Phase II
S1
R1
R4
S2
R5
R3
WAN
R2
Real-time Call Quality Diagnosis for Nortel
Environments
• AppManager receives a QoE
trap from Nortel (e.g., poor call
quality) for a call in progress
• QoE event received by
AppManager with RTCP XR
metrics
• AppManager generates an
alert, which kicks off Vivinet
Diagnostics
Path Trace Provides Detailed Information about
Devices and Links
Highlights potential
problems
Provides
configuration
information and
PVQM Reporting
Summary
• Starts with the end user Quality of Experience
• Industry Standards based
• Automated path level diagnostics for actual calls
• Real-time management of calls in progress
• Life-cycle model covers all phases of VoIP Deployment
• PVQM enables all deployment options:
–End-user manages their own network
–Channel Partner offers managed service
–Channel Partner out-sources managed service back to Nortel
Thank You