Transcript Document
Patient Online Programme Trevor Fossey Patient Representative NHS England - Patient Online Programme Twitter: @Trevor Fossey Email: [email protected] A patient’s experience of using Patient Online www.england.nhs.uk 1 Personal access to GP Records Brief background to access of records at: Regis Medical Centre, West Midlands 2012 Online Prescriptions Online Booking www.england.nhs.uk 2013 Power of Information 2014 Online access to GP record 2015 Promote to patients • On PPG agenda • from Jan 2014 • PPG to support • PPG members engaged using easy read document • E-prescriptions implemented • Explain benefits 2 Personal access: GP records screen NHS England Patient Online GP Appointments Online Repeat Prescriptions Online View Your GP Records Online www.england.nhs.uk 3 GP Appointments Online Personal Experience: GP Appointments Online Benefits experienced What could be improved Save time spent in phone calls Wider span of times to be available? Can book appointment 24/7 Urgent appointments available View appoints record and book reviews as required Only GP – not nurse reviews Include other appointments More in control of what has happened Accuracy e.g. 2010 experience (DNA) www.england.nhs.uk 4 Repeat Prescriptions Online Personal experience: Repeat Prescriptions Online Benefits experienced What could be Improved No need to visit GP for prescription Differences in repeat periods Saves waiting time & car journeys ‘Flags’ to warn of review required Easy to review & order when required Process not readily available for patients, particularly e-prescriptions Review on Internet eg side effects. Increased knowledge & engagement in own wellbeing Hyperlink to medication information List of medication readily available, improves my safety eg. Review with pharmacist Medication list readily available when required eg. Airport Security No paper prescriptions to lose www.england.nhs.uk 5 View GP records Online Personal experience: View GP records Online Benefits experienced Summary record Provides one page overview Pick up ‘errors’ & get corrected e.g. Asthma, etc.) Detailed record Who has had access, and why (audit of access = security) Review what was recorded is accurate e.g. Depressed? Review blood test results Link to review the purpose/outcomes of tests. Increased knowledge & awareness = engagement in own wellbeing www.england.nhs.uk What could be Improved Summary record Mainly repeat of medications My summary record does not include details of strokes or diabetes – guess from medication Detailed record No summary available No charts/trends available Not patient friendly & intuitive 6 View GP records Online Personal experience: View GP records Online www.england.nhs.uk 7 View GP records Online Personal experience: Summary • Overview/summary of experience • Greater involvement in own wellbeing • Feel more in control & engaged with my own health • Less risk if I have future issues peace of mind and ‘at ease’ • More inclined to visit doctor if required (‘man thing’?!) • Now feel that Physical Health is on a more equal footing with Financial Health • Good foundation for the future & easy to access Records online “has first enhanced the relationship that I have with my GP practice - and I am confident that it will improve my health & wellbeing” www.england.nhs.uk 8