Transcript Patient Information Screen April 2016

Combs Ford Surgery
Patient Information Screen
April
2016
Haughley Voluntary Service
• This is a service to help people of all ages who live in
the Haughley area who have no other means of
getting to their hospital, medical centre or dental
appointments.
• Telephone 07594 674009
• Office hours Monday to Friday
• 10am -12noon
Sexual Health Service
The sexual health service is moving out of Blomfield House Health Clinic.
Find us at:
Abbey View Clinic
9/10 Churchyard
Bury St Edmunds
Suffolk
IP33 1RX
There is limited car parking, accessible
through the Premier Inn car park.
You can also park in the Premier Inn
car park - £3 a day.
Appointments
How we book our appointments:
• We have on the day appointments
• We have appointments available 1 or 2 days in
advance
• We also book appointments in days or weeks in
advance
• We also release our appointments for online
booking, Please visit
www.combsfordsurgery.org.uk and follow links to
book appointment (You will need to register for
an online login and password)
Checking In Screen
If checking in, please use the checking in touch
screen. It asks 3 questions:
• Month of birth
• Day of birth – please select the actual date,
not two separate numerals
• First letter of your surname
This will help to eliminate queues and get you
checked in quicker.
Punctuality
We ask if you could make sure that you are on
time for your appointments.
If you arrive too late, this may result in you not
being seen.
Also this has a knock on effect and will cause the
surgery to run behind for the rest of the day.
Lost Hours
We have recently had a rise in patients not attending
appointments. In the past three months, this is how many hours
were lost:
December = over 61 hours
January = over 35 hours
February = over 40 hours
Total = over 136 hours of appointments lost in 3 months.
This is a total of 472 appointments missed.
If you are unable to attend an appointment, please let reception
know as soon as possible, so we can then offer the appointment
to another patient.
Dispensary
Dispensary opening hours: 08:00-18:30
However, phone calls are only answered
between the hours of: 10:30-12:00 and 14:3016:00
We also ask patients to allow 3-4 days for
prescriptions to arrive before collecting your
medication.
Do You Take It??
Medication – do you take it?
Unused prescription medicines cost
you and your local NHS £2.4 million
every year.
Do You Take It??
This money could have bought:
2400 more drug treatment courses
for Alzheimer's
648 more hip replacements
158 more drug treatment courses
for breast cancer
93 more community nurses
Help Reduce NHS Waste
Do you take it?
Only tick it if you need it
New Prescription Charges
As from the 1st April 2016
The new prescription charge will be as follows
£8.40 per item
For those needing 4 or more items in three months or 13 or more items in one year it
will be more cost effective for you to have a pre-payment certificate.
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£29.10 – 3 Months
£104.00 – 12 Months
PLEASE ASK DISPENSARY FOR DETAILS
The prescription charge is a contribution to the NHS.
It is NOT a payment to the Practice.
It bears no relationship to the cost of the item.
Restricted Medication
The CCG are restricting certain medications from
being prescribed as they are available to buy on
the high street, they are as follows:
• Paracetamol
• Hay fever tablets
• Emollient preparation creams
Additional GP Appointments –
NHS Pilot Service:
weekends, evenings and
bank holidays
Suffolk GP +
This is an NHS pilot service for• People with an urgent need to
see a local doctor
• People who find it difficult to
attend weekday appointments
Suffolk GP +
Appointments made via the practice, NHS
111 or out of hours service
Ipswich GP+
Bury GP+
Riverside Clinic
Landseer Road
IP3 0AZ
Northgate St
Bury St Edmunds
IP33 1AE
Self Help Leaflets
Leaflets are available to help you manage a variety of minor
problems such as:
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Coughs and colds
Indigestion
Constipation
Athlete's foot & fungal nail infections
Vaginal Thrush
Head lice and threadworms
Feedback
As a surgery we are always trying to improve our
services.
We have 2 feedback forms near the reception
area, we would appreciate if you could take the
time to fill these in.
We would also like to upload these to our
website and NHS choices.
Thanks for your time.
Smoking Cessation
Want help quitting but don’t know where to
turn?
Please speak to reception and they can give you
advice where to go, or visit www.NHS.uk and
find the stop smoking services near you.
Consent
Informed implied or expressed consent will be obtained before
any procedure or examination is carried out.
• An explanation will be given to the patient sufficient to
understand the procedure.
• Should the procedure carry a risk that the patient is likely to
consider as being substantial, expressed consent (written or
verbal) will be obtained.
• Copies of the consent policy are available on request.
Care Quality Commission
GPs can now expect to receive an inspection from the CQC
every 2 years
The inspectors will give 2 weeks notice and will focus on set
areas
Their role is to make sure that the care provided meets
national standards of quality and safety
Care Quality Commission
How do they do this?
• Ask people about their experiences of receiving care in the
Practice
• Talk to staff
• Check that the right systems and processes are in place
• Look for evidence that care is meeting national standards
Care Quality Commission
• Patients will be advised when an inspection is taking place
• The Partners would encourage you to speak to the inspectors
about your experiences
• Following an inspection, a report is published on the CQC
website.
• For more information go to www.cqc.org.uk
Outside Normal Working Hours
Evenings and weekends
For urgent advice and treatment
Call the usual surgery number and
you will be given the number to use –
111
Training Education and
Development
We have a training day booked on:
Wednesday 13th April
Thursday 19th May
This means the surgery will be closed between 13:00
and 18:30.
We will however be open for extended hours from
18:30-19:45
Bank Holidays
We will be closed on the following days as the
are bank holidays:
Monday 2nd May
Monday 30th May
Phone Extensions
We have had a lot of people call and enter the
wrong extension. The extensions are as follows
1. Automated system to book or check an
appointment
2. Reception
3. Secretary
4. Dispensary
5. Accounts/Medical reports
9. Emergency line
Online Blood Test Booking
You can now book your next appointment online for the
following:
• West Suffolk Hospital
And
• Sudbury Health Centre
If you are unable to book online please call 0333 103 2220
Call Centre bookings available from 8am to 8pm Mon to Fri.
Walk In patient access remains available too.
Self Referral Service For
Physiotherapy
• Online and telephone access
Contact us on 01473 770066, or visit
www.ahpsuffolk.co.uk/referral
• NHS funded
• Initial contact within 1 week
• Treatment is given according to individuals
needs
• Contact us directly or via your GP
Phone Appointments
If you have a phone appointment, please be
aware that when the GP/Nurse Practitioner calls
you, it will be from a withheld number.
Contact Details
Teenagers! Please check that we have the
correct contact details for you on our system.
We usually have the telephone numbers of your
home address or parent’s mobile number.
As you are getting older and taking more
responsibility for yourself you may want us to
have your personal contact details.
To check or change your contact details, please
speak to reception.
Online Booking
To register for online services you will need to bring
two forms of I.D to reception.
We require one photo ID (e.g Driving licence or
Passport)
AND
One address I.D (e.g Utility bill, Bank statement or
Birth/Marriage certificate)
When registered you will be able to order repeat
prescriptions and book appointments online.
Detailed Coded Access
As of the 31st March 2016 you will be able to request access to your detailed
coded record.
You will be able to view.
Blood Pressure, Recalls, Care Plans, Diagnoses, Drugs, Drug Sensitivities,
Pathology Report Information, Pathology Requests, Problem Headers, Referral
Ins/Outs, Repeat Drugs and Vaccinations.
To access this service you will need to:
1 Be registered for the online service
2 Make a request via the online service.
Access may be granted after GP approval.
Further details are available on our website.