Transcript you - Combs Ford Surgery

Combs Ford Surgery
Patient Information Screen
June
2016
Haughley Voluntary Service
• This is a service to help people of all ages who live in
the Haughley area who have no other means of
getting to their hospital, medical centre or dental
appointments.
• Telephone 07594 674009
• Office hours Monday to Friday
• 10am -12noon
Sexual Health Service
The sexual health service is moving out of Blomfield House Health Clinic.
Find us at:
Abbey View Clinic
9/10 Churchyard
Bury St Edmunds
Suffolk
IP33 1RX
There is limited car parking, accessible
through the Premier Inn car park.
You can also park in the Premier Inn
car park - £3 a day.
Appointments
How we book our appointments:
• We have on the day appointments
• We have appointments available 1 or 2 days in
advance
• We also book appointments in days or weeks in
advance
• We also release our appointments for online
booking, Please visit
www.combsfordsurgery.org.uk and follow links to
book appointment (You will need to register for
an online login and password)
Checking In Screen
If checking in, please use the checking in touch
screen. It asks 3 questions:
• Month of birth
• Day of birth – please select the actual date,
not two separate numerals
• First letter of your surname
This will help to eliminate queues and get you
checked in quicker.
Punctuality
We ask if you could make sure that you are on
time for your appointments.
If you arrive too late, the clinician may not be
able to see you.
Late arrival has a knock on effect and will cause
the surgery to run behind for the rest of the day.
Lost Hours
We have recently had a rise in patients not attending
appointments. In the past three months, this is how many
appointments were missed and how many hours were lost:
February = 146 appointments = over 40 hours
March = 171 appointments = over 46 hours
April = 118 appointments = over 26 hours
This is a total of 435 appointments missed in 3 months.
A total of 112 hours of appointments lost in 3 months.
If you are unable to attend an appointment, please let reception
know as soon as possible, so we can then offer the appointment
to another patient.
Dispensary
Dispensary opening hours: 08:00-18:30
We are able to take phone calls between the
hours of: 10:30-12:00 and 14:30-16:00
We ask patients to allow 3-4 days for
prescriptions to arrive before medication is
collected
Do You Take It??
Medication – do you take it?
Unused prescription medicines cost
you and your local NHS £2.4 million
every year.
Do You Take It??
This money could have purchased:
2400 more drug treatment courses
for Alzheimer's
648 more hip replacements
158 more drug treatment courses
for breast cancer
93 more community nurses
Help Reduce NHS Waste
Do you take it?
Only tick it if you need it
New Prescription Charges
As from the 1st April 2016 the new prescription charge will be £8.40 per item
For those needing 4 or more items in three months or 13 or more items in one year it
will be more cost effective for you to have a pre-payment certificate.
• £29.10 – 3 Months
• £104.00 – 12 Months
PLEASE ASK DISPENSARY FOR DETAILS
The prescription charge is a contribution to the NHS.
It is NOT a payment to the Practice.
It bears no relationship to the cost of the item.
Restricted Medication
The Ipswich and East Suffolk CCG are restricting
certain medications from being prescribed as
they are available to buy on the high street.
These include:
• Paracetamol
• Hay fever tablets
• Emollient preparation creams
Additional GP Appointments –
NHS GP+ Service:
weekends, evenings and
bank holidays
Suffolk GP +
This is an NHS service for• People with a routine need to see
a local doctor
• People who find it difficult to
attend weekday appointments
Suffolk GP +
Appointments made via the practice, NHS
111 or out of hours service
Ipswich GP+
Bury GP+
Riverside Clinic
Landseer Road
IP3 0AZ
Northgate St
Bury St Edmunds
IP33 1AE
Self Help Leaflets
Leaflets are available to help you manage a variety of minor
problems such as:
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Coughs and colds
Indigestion
Constipation
Athlete's foot & fungal nail infections
Vaginal Thrush
Head lice and threadworms
Feedback
As a surgery we are always trying to improve our
services.
We have 2 feedback forms near the reception
area and on the tables in the waiting room. We
would appreciate it if you are able to take the
time to fill these in.
We would also like to upload these to our
website and NHS choices.
Thank you for your time.
Smoking Cessation
Want help quitting but don’t know where to
turn?
Please speak to reception and they can give you
information about our smoking cessation clinic,
or visit www.NHS.uk to find other smoking
cessation services available.
Consent
Informed, implied or express consent will be obtained before any
procedure or examination is carried out.
• An explanation will be given to the patient sufficient to
understand the procedure.
• Should the procedure carry a risk that the patient is likely to
consider as being substantial, express consent (written or
verbal) will be obtained.
• Copies of the consent policy are available on request.
Care Quality Commission
GPs can now expect to receive an inspection from the CQC
every 2 years
The inspectors will give 2 weeks notice and will focus on
standard areas
Their role is to make sure that the care provided meets
national standards of quality and safety
Care Quality Commission
How do they do this?
• Ask people about their experiences of receiving care in the
Practice
• Talk to Practice staff
• Check that the correct systems and processes are in place
• Look for evidence that care is meeting national standards
Care Quality Commission
• Patients will be advised when an inspection is taking place
• The Partners would encourage you to speak to the inspectors
about your experiences
• Following an inspection, a report is published on the CQC
website.
• For more information go to www.cqc.org.uk
Outside Normal Working Hours
Evenings and weekends
For urgent advice and treatment
Call the usual surgery number and
you will be given the number to use –
111
Training, Education and
Development
We have training afternoons booked on:
Wednesday 22nd June
Thursday 14th July
This means the surgery will be closed between 13:00
and 18:30.
We will however be open for extended hours from
18:30-19:45 on Wednesday 22nd June
Online Blood Test Booking
You can now book your next blood appointment online for the
following:
• West Suffolk Hospital
and
• Sudbury Health Centre
If you are unable to book online please call 0333 103 2220
Call Centre bookings available from 8am to 8pm Mon to Fri.
Walk In patient access remains available too.
Self Referral Service For
Physiotherapy
• Online and telephone access
Contact them on 01473 770066, or visit
www.ahpsuffolk.co.uk/referral
• NHS funded
• Initial contact within 1 week
• Treatment is given according to individuals
needs
• Contact us directly or via your GP
Telephone Extensions
When telephoning the surgery, please listen carefully to
select the correct extension number:
1. Automated system to book or check an
appointment
2. Reception
3. Secretaries
4. Dispensary
5. Accounts/Medical reports
9. Emergency line
Telephone Appointments
If you have a telephone appointment, please be
aware that when the GP/Nurse Practitioner calls
you, it will be from a withheld number.
Contact Details
It is important that we have the correct, up to date
contact details for you, in case you request a telephone
consultation. Also we may need to contact you with
test results, and we also send text confirmations and
reminders about appointments
If you have changed your contact details, please inform
reception, or complete a change of contact details card
found in the reception area.
Contact Details – TEENAGERS!
Please check that we have the correct contact
details for you on our system.
We may have the telephone number of your
home address and/or your parent’s mobile
number.
As you are getting older and taking more
responsibility for yourself you may want us to
have your personal contact details instead.
To check or change your contact details, please
speak to reception.
Change Of Address
If you have moved house, please ask at
reception for a change of address form.
It is important we have your up to date address
for any correspondence, and in case you require
a home visit.
If you have moved away from the Stowmarket
area, you will need to register with a local
surgery.
Online Booking
To register for online services you will need to bring
two forms of identification to reception.
We require one photo ID (e.g. Driving licence or
Passport)
AND
One address ID (e.g. Utility bill, Bank statement)
Once registered you will be able to order repeat
prescriptions and book appointments online.
Detailed Coded Access
As of the 31st March 2016 you may request access to your detailed coded
record.
You will be able to view:
Blood Pressure, Recalls, Care Plans, Diagnoses, Drugs, Drug Sensitivities,
Pathology Report Information, Pathology Requests, Problem Headers, Referral
Ins/Outs, Repeat Drugs and Vaccinations.
To access this service you will need to:
1 Be registered for the online service
2 Make a request via the online service.
Access may be granted after GP approval.
Further details are available on our website.
Courtesy and Politeness
Our reception staff strive to remain polite and
courteous under often difficult circumstances.
The doctors expect their patients to do the same
Rude or abusive behaviour will not be tolerated
and could result in immediate removal from our
list.
List Closure
We are currently not taking on any new
patients. This will be the case until the beginning
of July 2016.
Sorry for any inconvenience caused.
Waiting Times
Please be a patient patient – in
future it may be you requiring a
longer appointment with the
doctor