Transcript Click on this link to waiting room powerpoint TV presentation

Welcome to
Prudhoe Medical Group
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Quick and easy to book/cancel appointments 24/7
You can book the same appointments online as you can
on the phone.
Frees up phone lines for elderly and vulnerable patients
Sign up via our website:
www.prudhoemedicalgroup.com
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Other online services
Repeat prescriptions and medication
View your medical records
Sign up via our website or ask at reception.
Go on, do it now!
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We are a training practice…..
• Prudhoe Medical Group trains junior doctors. They
are fully qualified and have already done training in
hospitals. You can expect them to provide a full range
of GP services. If they are not certain about what to
do they will ask more senior colleagues for advice.
Thank you.
The Friends & Family Test
We love having feedback from our patients, be it
about things we’re doing well, or things we could
improve upon.
Please take a few seconds to complete feedback at:
www.prudhoemedicalgroup.com click on link “Have
your say” select option Friends & Family Test
or pick up an Friends & Family Test form at reception.
All feedback is anonymous
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Staff News……..
From June 2016 we welcome new GP Partner Dr Althea Carr:
“I grew up in Edinburgh and went to University in Newcastle,
graduating in 2002. I completed my GP training locally in 2009 and
have worked in the North East since. I enjoy all aspects of General
Practice with particular interest in Care of the Elderly and
contraception. I also perform joint injections. I live in the local area
with my husband and two young children. When not at work I enjoy
getting out on my bike and love spending time outdoors. I am very
much looking forward to joining Prudhoe Medical Group. I will be
working part time, available on Monday, Tuesday and Friday”
Further Staff News………
We have recently recruited an apprentice
receptionist Julia who will be training to become a
medical receptionist over the next 12 months.
We have a new GP Registrar Dr Victoria Phelan and
who will be with us from August 2016 until February
2017. Dr Laura Kamali will also be joining the team
from November 2016 to July 2017.
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Blood Tests
Clinics are held for blood tests on:
Mon AM, Wed AM and Thurs AM (On Thurs
appointments available from 7:30am)
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REFERRAL TO LOCAL PHARMACY – NO PRESCRIPTION REQUIRED
You have a common condition that can be treated with a medication that is available to buy over the
counter from your local pharmacy, without making an appointment. Ask the pharmacist for help and
advice on the most appropriate medication to relieve your symptoms for:
Coughs and colds
Aches and pains
Sore throat
Teething
Hayfever / allergies
Sleep problems
Skin rashes
Travel sickness
Heartburn
Indigestion
Threadworm
Upset stomach
Head lice
Diarrhoea
Scabies
Constipation
Athlete’s foot
Colic
Cold sores
Piles (haemorrhoids)
Fungal skin infections
Headache / migraine
Fungal nail infections
Toothache
Eczema
Conjunctivitis
If at any time you are concerned about your condition or if your symptoms are
not improving after a few days of treatment with the over the counter medications you should
contact the local pharmacist or the surgery for more advice.
Please contact the surgery for further advice on 01661 839370
For more information visit
http://www.nhs.uk/Livewell/Pharmacy/Pages/Commonconditions.aspx
Taking Your Medicines Safely
•
Do you take Ramipril, Enalapril, Perindopril or Lisinopril? This type
of medicines is helpful to many groups of patients including those
with certain kinds of heart disease. It is often also used for people
with high blood pressure, diabetes and some types of kidney
disease.
•
Ramipril, Enalapril, Perindopril and Lisinopril are commonly used
drugs from the ACEI group.
•
Whilst these drugs help to keep us healthy most of the time, they
can cause difficulties if we become dehydrated. This can happen if
we develop conditions such as diarrhoea and vomiting, or during
flu-like illnesses. If you become unwell in this way we advise that
you stop your ACEI tablets until the illness settles down. Usually
this takes just a few days and then it is important to restart the
medication as soon as you feel better.
Patient Participation Group
• At here Prudhoe Medical Group we have a
long established Patient Participation
Group since 2006.
• If you are currently registered as a
patient at Prudhoe Medical Group and
would like to help make a real difference
to the community of Prudhoe, promote
healthy living and help shape our local
services please get in touch.
Patient Group – meet the members
From left to right:
Anthony Hockey
(Practice Manager)
Andrew Gill
Lindsay Hopkins
Eileen Asbury
Peter Kerry
Elaine Heane
Tony Reid
Alan Greenall (Chair of
group)
Patient Group – cont’d……
•
Do you want to improve health and health services in your local community?
•
Do you want to have the opportunity to have a voice and get involved in the way your
health service is run?
•
Do you want to help shape and improve services and even get involved in shaping
and delivering new and exciting services?
•
Let us hear about your experiences, views and ideas for making services better.
•
The Practice is looking for people from all ages and backgrounds who are enthusiastic
about influencing and improving the way that local healthcare is delivered.
•
If you are interested, please ask for the Practice Patient Participation Group
Application Form at Reception.
•
If you have any questions or queries please do not hesitate to contact: Anthony
Hockey, Practice Manager
01661 839370 or email [email protected]
•
Virtual Patient Group
• What is the Virtual Patient Participation Group?
• This is a group which has been set up in response
to patients who have said they would like to be
involved in the Patient Participation Group but
are unable to attend meetings.
• As a member of the Virtual Participation Patient
Group we will send you emails asking you for your
opinion on a range of topics.
• You decide how often and when you would like to
answer.
Virtual Patient Group – Cont’d….
• If you would like to become a member of the
Virtual Patients Group Scheme, use any of the
following methods:
• Email us at [email protected]
• (Please ensure you provide your name AND
preferred email address)
OR
• Visit the Practice or Phone on 01661839370
and request a Contact Form – please return it
to the Practice when you have completed it.
Self Help Guides – Mental Health
The self help guides have been written by
NHS clinical psychologists with contributions
from service users and healthcare staff. The
guides offer users the opportunity to find out
more about the causes of mental health
issues and provide tools to work through
feelings and emotions.
Self Help Guides available….
• Guides available cover the following areas:
Abuse
Alcohol and You
Anxiety
Bereavement
Controlling Anger
Depression
Depression and
Low Mood
Domestic Violence
Eating Disorders
Food for Thought
Health Anxiety
Hearing Voices
Obsessions and
Compulsions
Panic
Post Traumatic
Stress
Postnatal
Depression
Self Harm
Stress
Self Help Guides – Mental Health –
continued……
• To access please visit:
• www.ntw.nhs.uk/pic/selfhelp
• Available online in the following formats A4, A5, large print, GP printer version,
audio, easy read and BSL.
Pneumonia vaccine
The pneumonia vaccine protects against pneumococcal
infections.
A pneumonia infection can affect anyone. However, some
people need the pneumococcal vaccination because they
are at higher risk of complications. These include:
• all children under the age of two
• adults aged 65 or over
• children and adults with certain long-term health
conditions, such as a serious heart or kidney condition
If any of the above criteria applies to you, speak to your
nurse about the one-off Pneumonia vaccine.
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Are you pregnant or may have a urine infection?
If so then please take time to prepare a fresh urine
specimen BEFORE you see your doctor.
Ask at reception for a urine sample bottle.
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Shingles vaccine
Shingles, also known as herpes zoster, is a
painful skin rash caused by the reactivation of
the chickenpox virus (varicella-zoster virus) in
people who have previously had chickenpox.
It begins with a burning sensation in the skin,
followed by a rash of very painful fluid-filled
blisters that can then burst and turn into sores
before healing.
Often an area on just one side of the body is
affected, usually the chest but sometimes the
head, face and eye.
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Shingles vaccine…continued
From 1 September 2016 shingles vaccine should be offered to:
• patients aged 70 years on 1 September 2016
• patients aged 78 years on 1 September 2016 In addition,
patients who were eligible for immunisation in the first
three years of the programme but have not been
vaccinated against shingles remain eligible until their 80th
birthday.
These cohorts are:
• patients aged 71 to 73 on 1 September 2016
• patients aged 79 on 1 September 2016
• You can have the shingles vaccination at any time of
year, though many people will find it convenient to have the
vaccine at the same time as their annual flu vaccination.
Speak to your nurse.
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Electronic Prescription Service
The Electronic Prescription Service is an NHS service.
It gives you the chance to change how we send your
prescription to the place you choose to get your
medicines or appliances from.
If you normally collect your repeat prescriptions from
us, you will need to visit the practice to pick up your
paper prescriptions. With the Electronic Prescription
Service we will send it electronically to the place you
choose saving you time.
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Electronic Prescription Service…cont’d
You need to choose a pharmacy for us to
electronically send your prescription to.
Ask reception to add your chosen pharmacy for
you. Once added, all your prescriptions will go to
your chosen pharmacy.
You do not need a computer to do this.
N.B. some medication is exempt
(e.g. strong painkillers and sleeping tablets)
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Contacts & Consent
Mobile phone number and email address:
If you have them, please make sure we have them!
If you change your mobile or home phone number
please let us know.
If you do not want us to send you text message
reminders for your appointment then please tell us.
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DNA
DNA stands for ‘Did Not Attend’ and is a common
phrase used in healthcare to denote where a
patient without prior notification ‘Did Not Attend’
their appointment.
It costs the NHS hundreds of millions of pounds
each year and increases patient waiting times.
If you have an appointment you can’t attend, be it
here or elsewhere, please call and
cancel/reschedule it. This means the appointment
can be given to someone else and isn’t wasted.
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Flu Vaccine
Certain people are more likely to catch flu,
such as: • anyone over the age of 65
• pregnant women
• children and adults with an underlying
health condition (particularly long-term
heart or respiratory disease)
• children and adults with weakened
immune systems
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Out of hours
If you need to speak to a healthcare professional
outside of our opening hours please call NHS 111.
You can call 111 when you need medical help fast
but it’s not a 999 emergency. NHS 111 is a fast
and easy way to get the right help, whatever the
time.
NHS 111 is available 24 hours a day, 365 days a
year.
Calls are FREE from landlines and mobile phones.
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Out of hours…continued
When to use NHS 111
You should use the NHS 111 service if you urgently
need medical help or advice but it's not a lifethreatening situation. Call 111 if: • you need medical help fast but it's not a 999
emergency
• you think you need to go to A&E or need another
NHS urgent care service
• you don't know who to call
• you need health information or reassurance about
what to do next
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Do you know how to use the internet?
If you do, we’d really appreciate it if you could
book your appointments online.
Whilst we love to hear from you, our phone lines
are becoming increasingly busy. To help us help
you, if you can book your appointment online,
please do so.
That way the phone lines are available for those
who are unable to use the internet (e.g. the elderly
and vulnerable).
Appointments available online are the same as
those available over the phone.
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Extended Hours
As part of our required contractual services for our
patients we offer extended hours for patients who
cannot attend during normal working hours to see
a GP, Practice Nurse or a Health Care Assistant.
These appointments are early on Tuesday and
Thursday mornings.
Please ask at reception
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Abdominal aortic aneurysm screening
The aorta is the main blood vessel that supplies blood
to your body. It runs from your heart down through
your chest and abdomen.
In some people, as they get older, the wall of the aorta
in the abdomen can become weak. It can then start to
expand and form what is called an abdominal aortic
aneurysm.
The condition is most common in men aged 65 and
above.
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Abdominal aortic aneurysm…continued
Men are six times more likely to have this type of aneurysm than
women. The chance of having an aneurysm increases with age.
Your chance of having an abdominal aortic aneurysm can also
increase if:
– You smoke
– You have high blood pressure
– Your brother, sister or parent has, or has had, an
abdominal aortic aneurysm
If you are a man over 65 and have never been invited for AAA
screening, you can contact the screening programme on
0800 804 8002
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Fire evacuation
In the unlikely event of a fire you will be asked by staff to
vacate the building as safely and as quickly as possible.
We keep a register of all patients in the building which
we use during a fire evacuation. If you check in and then
leave without attending your appointment, please let
reception know.
If the fire alarm sounds, your co-operation with staff
instructions is essential to a swift and safe evacuation of
the premises.
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Fire evacuation…continued
• Patients in the waiting room will be escorted by one of
our Fire Warden staff members to the nearest Fire
exit.
• Patients in clinic rooms will be escorted from the
rooms with the clinical staff member to the nearest
Fire exit.
• Our Fire Assembly point is situated to the rear of the
car park.
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• If you would like to view this presentation
in full please visit our website:
• www.prudhoemedicalgroup.com