Transcript What`s coming next?

What’s coming
next?
Mental health services

This year we hope to be working with
all mental health trusts in England
 voluntary sector organisations
 some homelessness agencies

Social care
Pilot in BUPA care homes
 Perhaps some other providers too

Evaluation
Major one year evaluation
 Funded by the Health Foundation
 Looking at Patient Opinion in the
context of patient complaints and
feedback

What about the site?

Support from Channel 4
Traffic
 Usability


Support from Sheffield University


Advanced text analysis
Work with NHS Choices

More sharing between the sites
NHS Nudge

Learning how to use the web to
Go beyond feedback
 Touch, move and inspire
 Move to action
 Change culture
 Improve services
