Transcript Patients Know Best - Destination Digital

ABOUT PATIENTS KNOW BEST
SECURE, SAFE AND INTEROPERABLE
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All information stored on the secure NHS N3
network in the UK, or in-country servers
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Can be used on any internet enabled device in
any of 19 languages
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Overcomes liability and data protection as the
patient is sharing their copy of their information
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Information encrypted in transit and storage.
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Unique private key encryption, so only the
people the patient trusts can see the
information
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Open REST APIs available at
http://dev.patientsknowbest.com
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Full medico-legal audit trail
OUR DEPLOYMENTS
80+ live sites across the UK
Over 200 sites live by Q2 2016
• Hospitals
• CCGs
• Mental health
• Community services
• Local Authorities (social services)
• Prison and probation services
• Charities
• Specialist centres
• Device manufacturers
• Pharmaceuticals
• Software providers
9 Countries worldwide
HOW DOES A PATIENT-CONTROLLED
RECORD HELP EVERYBODY?
1 .C O O R D I N A T E D C A R E
CONSENT ENGINE
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Granular consent to share information across
services driven by the patient
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Can segment record to share certain types of
information, e.g. general, mental, sexual and social
care datasets
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Also contains permissions – allows preferences to be
provided (communication) and secondary usage
of data
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All consent information available via API to inform
other systems upstream e.g the GP should not share
sexual heath information with a specific service
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Legally auditable ‘break glass’ functionality for
emergency access
ENCOUNTERS/DISCHARGE SUMMARIES
FEATURES:
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Quick overview of all
healthcare encounters
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Discharge summaries
available from all care
providers
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Detailed description of
each interaction
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Communicate professionalprofessional directly
BENEFITS:
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Online access for patient to
full record from all sources
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Paperless at the point of care
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Reduce duplication
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Provide summary to all care
providers, including non-NHS
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Share information instantly
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Reduce telephone
communication
W H AT C A N B E A C H I V E D W I T H A
. C
UO
N LI CL AT
PAT I E N2TCO
OM
NM
TR
E DI O
RN
ECORD?
COMMUNICATION
FEATURES:
•
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A patient portal with a
vast array of extra
functionality
Message people in your
network to get the right
help, quickly
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Conduct online video
consultations and have all
the information to hand
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Send appointments,
letters, reports, surveys,
questionnaires and
assessments remotely (e.g.
Friends and Family Test)
BENEFITS:
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Deliver onpatient access to
records programmes
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Go paperless with the patient
and save postal costs
Conduct virtual clinics and
improve throughput
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Improve clinical diagnosis
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Push follow-up care to
remote appointments and
see more new patients in
clinic
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Connect online with health
and care services in the
same way you do with other
aspects of your life
3. MANAGING CARE
SYMPTOM TRACKERS, MEASUREMENTS AND RESULTS
FEATURES:
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Lab results and
information direct to the
patient from all
connected sources with
full medico-legal audit
trail
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Monitor symptoms at
home, take
measurements and share
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Track medication
compliance
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Patients can add to any
part of their record – a
fully interactive platform
BENEFITS:
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Reduced burden on
telephone service or follow-up
appointments to send and
discuss results
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Removes unnecessary
duplication of tests
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Prevent unplanned admissions
through early identification of
problems
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Medication reconciliation
increase patient safety and
reduces adverse events
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routinely monitor long-term
conditions and daily tasks to
support independent living
TELEHEALTH, SOFTWARE/APP AND DEVICE CONNECTIVITY
FEATURES:
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Over 100+ consumer and
medical devices
connected
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Digital ecosystem through
open APIs integrating a
wide range apps and
software, from decision
support, health coaching
and condition specific
apps
BENEFITS:
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Cost effective at home
monitoring, e.g.
cheaper to provide
blood pressure cuff
then some someone to
take reading
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Supports junior staff
leading patient care
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Increase engagement
with patients through
device connectivity
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Create a future-proof
and scalable solution
through a marketplace
of apps that support
every patient
4. CARE PLANNING
AND SELF-MANGAGEMENT
SHARED CARE PLANNING
FEATURES:
• Self-management tools for
the patient
BENEFITS:
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The only way to do shared
care planning where each
stakeholder can contribute
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• Update care plans remotely
and collaboratively, e.g.
change medication regimes
Supported selfmanagement reduces
unplanned admissions and
service burden
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• Embed video, podcast,
webpages or other
multimedia information
resources
Promotes patient
engagement and whole
system support
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Coordinated care removes
duplication
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Reduce manual entry of
patient registries
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Provide cross-boundary care
• Complete assessments and
reviews remotely
• Capture national datasets,
PROMS and PREMS from
multiple stakeholders
BENEFITS AND IMPACT OF AN
ONLINE CITIZEN PORTAL
BENEFITS OF HAVING AN PATIENT-CONTROLLED RECORD
4
2x
%
OF ALL PATIENTS WOULD
AVOID GP CONTACT IF SELFMANAGEMENT TOOLS AVAILABLE
£2.32
25
AN ALWAYS ACCESSIBLE
HEALTHCARE SYSTEM
£29
6
AVERAGE COST OF
EACH PAPER LETTER SENT
75
OF PATIENTS CAN BE DEALT WITH
BY PRACTICE STAFF OTHER THAN
GP WHEN USING DIGITAL TOOLS
%
LTC MANAGED BY REMOTE
OUT PATIENTS APPTS
PER PATIENT COST SAVING ON REDUCED TELEPHONE
CALLS, APPOINTMENTS SENDING AND ADMIN
%
%
WEB VIDEO CONSULTATIONS
FOR EVERY FACE-TO-FACE APPT.
GO ONLINE FOR HEALTH
CARE INFORMATION
£120.67
PER DNA AND SMS REMINDERS
REDUCE DNA RATE BY 29.9%
1
#
4
RANKED IN EUROPE FOR eHEALTH 2015
RANKED IN UK FOR SHARING DATA WITH PATIENTS
CONTINENTS
THAT PKB IS
BEING USED
ACROSS
9
English, Dutch, Polish,
French, German,
Arabic, Chinese,
Russian, Welsh,
Spanish, Hindi,
Gujurati, Greek,
Swedish, Portugese,
Tamil, Urdu, Turkish,
Bengali
x
y
WORKFLOW TOOLS FOR
PATIENTS AND PROFESSIONALS
17
Messaging, care planning,
surveys, web video, symptom
tracking, resource library,
appointments, home
monitoring, medications…
COUNTRIES USING PKB
…AND GROWING
LANGUAGES TRANSLATED
19
15
+
58
%
GROWTH OF
SERVICES
63
NUMBER OF UK FOR
PROFIT SOCIAL
ENTERPRISE BUSINESSES
PKB is only healthcare IT
company with certified social
impact
using PKB since NIA
Programme start
230,000
NHS INNOVATION
ACCELERATOR
PKB one of 17 NIA Fellows
in programme to take
innovation to scale in NHS
80
+
LIVE SITES
USING PKB
PATIENT RECORDS
CREATED
GROWTH OF
INTEGRATION
AND DATA
EXCHANGE
CAREINFORMATIONEXCHANGE-NWL.NHS.UK
2,200,000
CITIZENS WILL HAVE ACCESS IN LARGEST
SINGLE DEPLOYMENT TO DATE
“
I really like this service... having a way of interacting with clinicians
that mirrors how people use online facilities is brilliant
”
THANK YOU