Transcript Downlaod File

Communication
The Organizational Communication
Outline
•
What is Communication?
•
The Critical Components of Communication.
•
Barriers to Effective Communication.
•
Ways to Overcome Barriers.
•
What is Organizational Communication?
•
Communication Networks.
•
Types of Communication.
•
The Dark Side of Workplace Communication
What is Communication?
It is a process by
which information is
exchanged between
or among individuals
through a common
system of symbols,
signs, and behavior -resulting in shared
meanings between
sender and receiver
Critical Components of
Communication
Source
Message
Channel
Receiver
Feedback
Critical Components of
Communication
Barriers
Source
(Encoder)
Receiver
Message
Channel(s)
Feedback
(Decoder)
Encode & Decode
Encode: a process of translating ideas, feelings,
and thoughts into symbols
Decode: a process of translating incoming
information into understandable concepts
Barriers to Effective
Communication
Climate control – closed or inadequate
communication climate
Emotional interference
Information overload
Defensiveness
Poor listening skills
Cultural differences
Ways to Overcome
Barriers
Foster an open communication climate
Avoid defensive reactions
Facilitate feedback from others by listening with
open mind
Understand intercultural communication
What is Organizational
Communication?
The ways in which groups of people maintain
structure and order through their symbolic
interactions and allow individual actors the
freedom to accomplish their goals
Why Should You Learn
About Organizational
Communication?
So you can ask informed questions about
everyday business practices
To develop communication skills that improve
your ability to succeed in the workplace
To improve the quality of your work life
Communication
Networks
Formal communication networks –
follow prescribed channels of communication
Informal communication networks –
emerges from the natural social interaction
among organization members
Three Types of
Communication Flow
Type
Advantages
Downward
v Lets managers direct activities of
employees
Upward
v Helps managers monitor performance and
obtain ideas
Lateral / Horizontal
v Promotes flow between departments or
among peers
v Helps employees to do their job efficiently
v Depends on the degree of cross-functional
interaction required by the organization
The Dark Side of
Workplace
Communication
1-Aggressive Communication
Verbal aggressiveness
Workplace aggression
Workplace violence
The Dark Side of
Workplace
Communication (cont.)
2-Sexual Harassment
Unwelcome, unsolicited, repeated behavior of a
sexual nature
Hostile work environment – workplace
conditions that are sexually offensive,
Questions!