Introduction to Professional Communication
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Transcript Introduction to Professional Communication
Professional Communication
Lynne Dahmen
Defining Professional Com
«…all forms of speaking
listening, relating, writing and
responding in the workplace,
both human and electronically
mediated » Goodall and
Goodall, 3
New Applications of Communication
Models
Message
Receiver
Sender
Channel
Impinging Components
Noise
Environment
Physical
Semantic
Hierarchical
Communication
history
Physical
Organizational
Time
Cultural
Feedback
Functional Approach to Com
Organize tasks/people
Create identities
Create meaning/interpretation
Organizational Identity
Persona
Credibility
Savvy
Researching a communication
Environment
Pay attention to external environments
Note the organization of people,
furniture, style of dress, language
spoken, etc
Listen to how the employees talk and
what they discuss
Ask questions!
Consciousness- « The mental state that
brings us together with others involved in
a communication context. Being
conscious means that we are at once ‘an
observer, a perceiver, a knower, a thinker
and a potential actor’. »
--Goodall and Goodall, 15
The CCCD Process
Choose
Create
Coordinate
Deliver
Steps towards Choosing a Goal
Audience analysis
Outcomes
Criteria for Success
Steps for Creating a Message
Develop a purpose/thesis
Organize your points
Develop your support
Craft effective strategies for delivering
message—intros, transitions,
conclusions
Coordinate with Others
How does your message fit into the
organization?
Communicate with others as needed
What are some possible boundaries.
Adapt your message to the environment,
situation, organization etc.
Adapting Coordination
Information
Communication
Respect
Adaptation
Types of Delivery
Reports
Presentations
Interpersonal
Communication
Discovering Communication in the
Moroccan Workplace
Talk to a relative, parent or other individual you know
who currently works in the Moroccan workplace. Ask
him/her to rate the importance of interpersonal,
organizational, team, speaking, written communication
and presentational skills in his/her workplace. Explain
to him/her the course you are taking and seek
feedback on how these skills might benefit you as you
try to integrate into the marketplace in the future.Also
ask him/her about how things have changed (if they
have) in the last 10 or 15 years. In a brief memo,
discuss your findings, making sure to identify the
business or organization in which the individual works,
his/her role in the organization, and perhaps how long
he/she has worked for this organization or business.