Transcript Presentation Title Here 24/28pt - Alcatel

Rich Communication for
Everyone
Every SMB can access Next Gen
1 | Dynamic Enterprise Tour | 2010
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Transformation is the key!
“It is not the strongest of the
species that survives, nor the most
intelligent that survives.
It’s the one that is the most
adaptable to change »
… Charles Darwin
2 | Dynamic Enterprise Tour | 2010
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Barriers to SMB Adoption of new technology
Personal
Communications
3 | Dynamic Enterprise Tour | 2010
SMB Business
Communications
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SMB Market Sizing
2,194
2,200
2,100
2,039
2,050
2,000
1,950
IP is where the
SMB growth is!
(12% by 2014)
2,118
2,150
1,949
1,921
1,868
1,900
1,850
1,800
1,750
1,362
1,400
1,225
1,700
2,009
2,010
2,011
2,012
2,013
2,014
1,200
1,119
1,098
1,013
1,000
802
980
941
856
894
832
969
800
IP
Hybrid
600
400
200
0
2,009
2,010
2,011
•Source : Dell’Oro, Manufacturer Revenue, M€, SMB CPE-based
Worldwide w sets
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4 | Dynamic Enterprise Tour | 2010
2,012
2,013
2,014
SMB Trends, changes and issues
•
Unified Communications & Collaboration
(UCC) accelerating migration from TDM to IP in
SMB
•
Hosted (including IP Centrex) Telephony
could potentially be disruptive to IP
Telephony (…but<5%)
•
Push/Pull dynamic of Mobile technologies in
the enterprise
5 | Dynamic Enterprise Tour | 2010
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“Change the game!”
•Help SMB solve
business problems
•Leverage SP applications
• Mobility / Presence
• Verticals (Health,…)
• Advanced SIP trunking
• Presence based
• ACD extension
• Cloud enabled
• Femto IMS mobility
Reach
Customer
Management
IMS Core
• IMS enterprise roaming
• IMS certification is key
•Augment our UC
offer through
partnership
•MCS Services
• Microsoft
• Reach the SoHo
market
OXO
• IBM Live
Partnership
IMS/RCS
RCE
“Amplifier”
• FMC applications
• Rich desktop
environment
•Leverage Next Gen development
as a service
• Next Gen Hosted UC
• Hosted/Netbased/IMS
deployment flexibility
UC in the
Cloud
Immersive
Communication
•Lifesize entry system
•On demand video
services
• Next Gen inside !
6 | Dynamic Enterprise Tour | 2010
•Entry video for SMB
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The Communication is becoming Personal
•Context based routing
(social network, analytics)
•Presence, IM, Multi-media
•Steve
•Jimmy
•Chloe, Joe, Sacha
Conferencing, Immersive video
•Sales
•COO
•Software development
•Multimodal conversations
UC & Mobility
•SIP trunking
OmniPCX
voice server
MMC Session
Immersive
conferencing
Context
orchestration
•Personalization framework
Converged SIP infrastructure
IP and SIP end points
Ease of deployment
IP DECT, VoWLAN
500+ telephony features
7 | Dynamic Enterprise Tour | 2010
•Willy
Project leader
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OXO RCE SIP at the Core
Services
Integrated user
ACD agent
Supervision
Management
Future
IP Dect
IMS
Mobility
Scalability
Leverage Voip Infra
Smoothly growing
New Services
Wideband
Multicom
Video
SIP
Client
Remote Worker
New Devices
SIP ALU
SIP OEM
SIP other
8 | Dynamic Enterprise Tour | 2010
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… User Experience is Unified!
Rich Communication Server
OXO RCE 8.X
ECS 4.3
Application &
Collaboration
Server
MCC Office
MCC Mobile
(+ Pimphony)
+ Phone
+ Android
+ BlackBerry
9 | Dynamic Enterprise Tour | 2010
Topology Evolution
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RCE User Experience Evolution
10 | Dynamic Enterprise Tour | 2010
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Unified Personal Experience!
MyIC Phone
MyIC Mobiles
MyIC Office
OXO
BICS
OXE
Unified Client, Strategy of convergence “MCC to MyIC”
11 | Dynamic Enterprise Tour | 2010
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Helping the SMB to solve Business problems!
MyIC Executive … Secretary / Manager use case
12 | Dynamic Enterprise Tour | 2010
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Key RCE Values for SMB
13 | Dynamic Enterprise Tour | 2010
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OXO RCE Serviceability
Services
What’s new
OXO RCE
IP diagnostic
Remote activation , filters and Upload
services
For TS and Installer
SIP Traces
Remote activation , filters and Upload
services
For TS and Installer
Remote IP connectivity
UPNP ( NAT-PMP/IGD )
Remote mngt
Remote worker
MyIC Mobile Provisionning
New solution for Application
deployement and Device Management
Entreprise solution
based
8770
Move to the next generation of
network management Console
2012 plan
Key
Driver
14 | Dynamic Enterprise Tour | 2010
FULL
IP
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OmniTouch Call Center Office RCE
Supervisor
Console
Agent
Assistant
Statistic
Manager
PIMphony
OmniTouch Call Center Office
PSTN
Call
Server
Automated
Attendant
Voice
Mail
OmniPCX Office RCE
15 | Dynamic Enterprise Tour | 2010
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Administration &
Configuration (OMC)
New OmniPCX Office RCE ACD
New user experience for agent & supervisor applications
Agent and Agent Configuration Application simplification
•Example of a PC desktop showing the three supervisor display modes and Agent Assistant application
16 | Dynamic Enterprise Tour | 2010
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IMS/RCS to expand the scope
of communication universality
Etc.
RCS
Web 2.0
Existing
communication
services
Apps store
MM communication
Vertical
applications
Enhanced
messaging
Data sharing
Application innovation
boosted by exposure of a
universal set of
communication means
Context-aware
Traditional
Telephony
17 | Dynamic Enterprise Tour | 2010
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RCE Femto Opportunity for SMB
Private
Network
Mobile Expertise
FMC Plug-and-Play
PBX Expertise
Home, Enterprise, Metro
3G and LTE Radio Expertise
Bell Labs Flat IP, Self-X,
security & Motive HDM
Business/innovation partner
Small cell @ the office
Leverage mobility solutions
Transform a PBX into a Mobile
PBX
SMB, Mid Enterprise Telephony
Unified Communications
Innovative RCS/IMS
18 | Dynamic Enterprise Tour | 2010
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OXO RCE at the heart of Application Enablement
for SMB
IMS / LTE
Cloud/SaaS
is the new benchmark
is the new business model for
service delivery
for Carrier Services
OXO
RCE
RCS Enterprise Client
is the new benchmark for Rich
user experience
19 | Dynamic Enterprise Tour | 2010
Immersive Communication
is the next step after instant
communication
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20 | Dynamic Enterprise Tour | 2010
•All
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A
Evaluation of this session
21 | Dynamic Enterprise Tour | 2010
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22 | Dynamic Enterprise Tour | 2010
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