Transcript PRACTICING ASSERTIVE COMMUNICATION utilizing the following

Practice Initiating Conversations, Giving and Getting
Information, Self-disclosing, Giving Constructive
Criticism
III. EFFECTIVE
COMMUNICATION:
D. PRACTICING ASSERTIVE
COMMUNICATION
1. INITIATING CONVERSATIONS
Important for nurses in order to develop
effective working relationships with patients.
INCORRECT APPROACH: Mrs. Jones
walks into the patient’s room saying “Hi”
in a cheery voice, looks around the room,
adjusts the IV and then disappears.
 WHAT IS WRONG WITH THIS?
 CORRECT IT AND GIVE A BETTER
APPROACH?

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2. Giving and Getting Information
CONCEPT: after initiating the
conversation using open ended
statements focus on detail.
 SITUATION: You hear in report that a
patient has been up all night because of
pain.You are making rounds and want to
talk to the patient about this.
 Develop an assertive method of
communicating with this patient:

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3. Self-disclosing
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CONCEPT: This involves stating and
sharing your own thoughts and feelings
with others, providing information to
others about yourself, using empathy
ADVANTAGE: shows recognition of the
patient’s feelings as important
Example: “It’s painful to have gas in you
abdomen. I know that is uncomfortable.”
GIVE ANOTHER EXAMPLE:
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4. GIVING CONSTRUCTIVE
CRITICISM
CONCEPT:
 Begin
with “I message”.
 Balance both positive and
negative thoughts, preferrably
starting with the positive
 Convey caring, but that you want
to see another behavior
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GIVE CONSTRUCTIVE CRITICISM
in the following situation
SITUATION:
A nurse who consistently arrives late, but
provides excellent nursing care
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GIVE CONSTRUCTIVE CRITICISM
in the following situation
SITUATION
A nurse who consistently leaves early, but
provides excellent nursing care
GIVE CONSTRUCTIVE CRITICISM
in the following situation
SITUATION:
A nurse who consistently forgets to document
teaching but does excellent teaching to
patients