Transcript Inside-Out

People don’t
leave jobs,
they leave
other people.
Alexa S. Chilcutt, Ph.D.
Team Talk
Team member awareness and
productive communication practices.
Honest Appraisal of Current
Climate
 This
office is like a(an)_____________?
 Where
are we now, as a team?
StrengthsWeaknesses –
The Team
interdependent
influence
common goal or
purpose
specialized roles
sense of mutual belonging
engage in interactive communication.

Go Fish!
http://www.youtube.com/watch?v=gNDP9jLuzXU
The greatest of faults is to be
conscious of none. -Thomas Carlyle
Recognize your own and then each other’s
communication competencies.
Primary Goals
1.
Create Shared Meaning
2.
Express Understanding
3.
Relay Value/Respect
Nonverbal Communication
Estimated between 65%
and 93% of a
message’s meaning is
nonverbal.
Harris, 2008
Approximately 7% of the
message is
communicated by
words.
Dr. Albert Mehrabian at UCLA
Types of N.V. Communication
Facial

Display
Smile, frown, eye contact, etc.
Paralanguage

How we say it: tone, pitch, volume, dialects
Body

language
Kinesics: appearance, gestures
Proxemics

Spacial orientation
Chronemics

Use of time
Team Agreement
 Write down 2
relational
behaviors that would help to
create a positive work
environment.
 Write down 2
functional
behaviors that would help the
team function more
productively.
 Danger
 Opportunity
Danger
if team members:
 Engage
in aggressive behavior
 Lack respect for other parties
 Competitive orientation
Opportunity
 Emphasize
if they:
mutual respect
 Collaborative orientation
Providing Constructive
Feedback
1.
2.
3.
4.
5.
Begin with “I” statements.
Be descriptive, sticking to the facts.
No judgmental or blaming language.
Discuss why it matters and what new
behavior is needed to improve the
situation.
Ask for input on the situation. (???)
Your Turn
1.
Write a script with a partner.
2.
Swap scripts with someone else.
3.
How would you provide feedback???