Transcript Practices for Improving Group Leadership and Conflict

Team Talk
Dr. Alexa S. Chilcutt, The University of Alabama
People don’t leave jobs,
they leave other people.
Alexa S. Chilcutt, Ph.D.
Honest Appraisal of
Current Team Climate
• This office is like a(an)_____________?
• Where are we now, as a team?
StrengthsWeaknesses –
The greatest of faults is to be
conscious of none. -Thomas Carlyle
Recognize your own and then each other’s
communication competencies.
Primary Goals
1. Create Shared Meaning
2. Express Understanding
3. Relay Value/Respect
Nonverbal Communication
Estimated between 65%
and 93% of a
message’s meaning is
nonverbal.
Harris, 2008
Approximately 7% of the
message is
communicated by
words.
Dr. Albert Mehrabian at UCLA
Types of N.V. Communication
•Facial Display
•Paralanguage
• How we say it: tone, pitch, volume, dialects
•Body language
• Kinesics: appearance, gestures
•Proxemics
• Spacial orientation
•Chronemics
• Use of time
Listening & Feedback
Seek first to
understand,
then to be
understood.
4 Active Listening Methods
1. Paraphrasing
2. Expressed understanding
3. Asking questions
4. Using non-verbal communication
Creating Our Culture
The Team We All Want
• interdependent
• Influence one another
• common goal or purpose
• specialized roles
• sense of mutual belonging
• engage in interactive communication.
• Go Fish!
http://www.youtube.com/watch?v=gNDP9jLuzXU
The Mission – Minded Team
(Re-)Discovering your core principles and
vision…
Demystifying the Mission
• Mission:
• What?
• Why?
• Who?
• How?
Team Agreement
• Write down 2 relational
behaviors that would help to
create a positive work
environment.
• Write down 2 functional
behaviors that would help the
team function more
productively.
Rules of Engagement for delivering Constructive Feedback
• Talk first about yourself not the other person.
• State facts specifically as possible
• Uses descriptive statements without judgment, exaggeration,
labeling, or attribution of motives.
• Phrase issue as statement not a question.
• Describe how actions have impacted or affect you and what you
change you desire for the other to make (be descriptive).
• Provide both positive and negative feedback.
• End asking for feedback or their side of the issue.
`
•Your Turn.
Receiving Feedback
•Always remember to breathe!
•Listen carefully and don’t interrupt or discourage the feedback
giver.
•Ask questions for clarity or examples.
•Acknowledge and paraphrase.
•Take time to sort out information.