Transcript 2 errors per order

Quote To Order/Encore Training
[Session Title]
Ima Trayner
[email protected]
Icebreaker Question
• If the error rate for an experienced typist
per keystroke is 1%*, how many errors
would we have in an manually keyed order
with 15 cabinets?
a) 1 error per order
b) ~ 2 errors per order
c) 15 errors per order
* Jonathan Grudin, researcher at Microsoft 1983
Icebreaker Answer
• If the error rate for an experienced typist per
keystroke is 1%, how many errors would we
have in an manually keyed order with 15
cabinets?
a) 1 error per order
b) ~ 2 errors per order
c) 15 errors per order
1.8 errors/order =
(1% errors/character) x (15 cabinets/order) x (12 characters/Description field)
Icebreaker Answer
• Data entry is HARD work!
Review Agenda
Set Expectations
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•
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•
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Xxx
Yyy
Have fun
Get out on time
Earn a Gold Record!
QTO/Encore Training Notes
• Training in 3 scrums.
– Content slides
– Quiz slides
– Intermission slides
• This template contains many blank slides
which are included as format examples.
This quiz is open book and open teammate.
Feel free to ask for help if you need it.
Answer this question correctly to earn a single star rating.
QUIZ #1
Quiz #1
Question #1:
• Lorem ipsum dolor sit amet, consectetur
adipiscing elit?
• Why is this important?
Quiz #1
Answer #1:
• Quisque volutpat condimentum velit.
Quiz #1
Answer #1:
• Why is this important?
– How it impacts Quest III
– How it impacts Maestro
– How it impacts OBS
– How it impacts the Service Center
– How it impacts the Customer
Intermission
10
minutes
9
minutes
8
minutes
7
minutes
6
minutes
5
minutes
4
minutes
3
minutes
21 minutes
minute
QTO/Encore Training Notes
• Training in 3 scrums.
– Content slides
– Quiz slides
– Intermission slides
• This template contains many blank slides
which are included as format examples.
Again, this quiz is open book and open teammate.
Feel free to compliment your teammates by asking them for help.
Answer this question correctly to earn a double star rating.
QUIZ #2
Quiz #2
Question #2:
• Integer nec odio, praesen?
• Why is this important?
Quiz #2
Answer #2:
• Quisque volutpat condimentum velit.
Quiz #2
Answer #2:
• Why is this important?
– How it impacts Quest III
– How it impacts Maestro
– How it impacts OBS
– How it impacts the Service Center
– How it impacts the Customer
Intermission
10
minutes
9
minutes
8
minutes
7
minutes
6
minutes
5
minutes
4
minutes
3
minutes
21 minutes
minute
QTO/Encore Training Notes
• Training in 3 scrums.
– Content slides
– Quiz slides
– Intermission slides
• This template contains many blank slides
which are included as format examples.
A lot like life, this quiz is open book and open teammate.
Feel free to ask for help when you need it. We’re all in this together.
Answer this question correctly to earn a triple star rating.
QUIZ #3
Quiz #3
Question #3:
• Lorem ipsum dolor sit amet, consectetur
adipiscing elit. Integer nec odio. Praesen?
• Why is this important?
Quiz #3
Answer #3:
• Quisque volutpat condimentum velit.
Quiz #3
Answer #3:
• Why is this important?
– How it impacts Quest III
– How it impacts Maestro
– How it impacts OBS
– How it impacts the Service Center
– How it impacts the Customer
Congratulations! You have completed a milestone
in your Quote To Order / Encore training.
Contact the QTO Training Encore Team
to be added to the Leader Board
•
Email us your progress at
[email protected]
•
Visit the Leader Board at
http://help.timberlake.com/Encore/Help/Encore_Online_Help.ht
m#Leader_Board.htm
We will send you a certificate and
announce the news on our Leader
Board as soon as we hear from you.
What comes next in your Quote To Order /
Encore training journey?
QTO / Encore Training is a 4 part process:
•
Earn a GOLD by completing the in-class training.
•
Earn a PLATINUM by completing the on-boarding practical
exercises: easy, medium, and hard.
•
Earn a DOUBLE PLATINUM by completing half of the on-
boarding process: 5 orders each for half your Builders.
•
Earn a GRAMMY by completing the on-boarding, passing your
training on to other teammates, and sharing your Encore system
skills.
Visit the Leader Board at
http://help.timberlake.com/Encore/Help/Encore_Online_Help.htm#Leader_Board.htm
Still have questions? We’re here for you.
Contact us!
Contact the QTO Training Encore
Team
• Anthony Martinez
Regional Quality Manager (RQM)
[email protected]
• Viqui Dill
IT Evangelist
[email protected]
Review Expectations
Feedback?