Transcript Nonverbal Communication

Nonverbal Communication
Communication
Without
Words
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Purposes of Nonverbal Comm
"Spoken language is, at most, 35 percent of
communication"
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To accent
To complement
To regulate
To repeat
To substitute
Body Language
Major Movement Types
• Illustrators
• Regulators
Physical Appearance
• Hair length, color, & style
• Clothing choice and
condition
• Cleanliness / Grooming
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Facial Communication
Faces may express
• Happiness
• Surprise
• Fear
• Confusion
• Sadness
• Disgust
• Contempt
• Interest
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Eye Communication
Functions of eye contact
• Seek feedback
• Open the channel
• Make initial contact
Functions of eye avoidance
• Maintain privacy
• Signal lack of interest
• Avoid unpleasant stimuli
• Heighten other senses
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Space Communication
Proxemics—use of space for
communication
Spatial distance
• Public distance (12 ft. - 25+ft.)
• Social distance (4ft. - 12 ft.)
• Personal distance (18 in. - 4 ft.)
• Intimate distance (18 in.)
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Touch Communication
The most primitive form of
communication.
• Positive feelings, such as support,
appreciation, inclusion, affection,
trust
• Control, such as for attention or
compliance
• Ritualistic, such as greetings and
departures
• Task-related, such as checking for a
fever, helping someone out of the
car, etc.
Touch avoidance is directly related to
communication anxiety.
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Smell Communication
• Attraction
• Identification
• Memory
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Culture and Nonverbal
Communication
• Heavily influenced by
culture
• Different cultures
assign different
meanings
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There are a number of gestures
commonly used in the United States
that may have a different meaning
and/or be offensive to those from other
cultures.
• One common example is the use of a finger
or hand to indicate “come here please”.
This is the gesture used to beckon dogs in
some cultures and is very offensive.
• Pointing with one finger is also considered
to be rude in some cultures. In the Asian
culture people typically use their entire
hand to point to something.