Transcript Intercultural Communication

What is culture?

a set of values and norms?

mental programming?

a way of solving problems?
Culture and
communication
It is forbidden to steal
hotel towels please.
If you are not a person
to do such a thing please
not read this notice.
John Mole
Mind Your Manners
The Culture triangle
Communication
Leadership
Organization
Richard Gesteland
Cross-Cultural Business Behavior

Deal-focused cultures

Relationship-focused
cultures
Beware of stereotypes


sometimes necessary?
useful? dangerous?
tell us about other cultures or
our own?
Levels of culture
Individual level
Branch culture
Corporate culture
National culture